eyeo

Customer Success Manager

• Relationship/Operational Management of Tier 1 and Tier 2 programmatic accounts
• Client onboarding project management (client consultation around integration options and management of internal resources as needed)
• Continuous performance monitoring/analysis and visualizing data in accordance with business outcomes for client business reviews
• Driving incremental revenue through technical and commercial opportunity discovery
• Thinking creatively to upsell and cross-sell new products and opportunities
• Partnering with the Solutions Engineering team to audit integrations and ensure the optimal implementation of our solution
• Providing consultative support for strategic initiatives on the client side
• Surface client and product improvement/feature requests to Product to inform roadmap planning
• Partner with Monetization and Solutions Engineering to improve cross-team performance to increase productivity and improve the customer experience
• Support more junior team members with training and coaching

Publisher Success Manager

Operations

• Analyze supply-side markets and evaluate new business opportunities
• Build forecasting, revenue, and pricing models
• Translate data insights into clear recommendations
• Improve data quality and deliver dashboards
• Collaborate with leadership, Product, and Commercial teams

Commercial Operations Analyst

• Manage and grow eyeo's strategic partner partnerships as Senior Partner Success Manager reporting to the Director of Partners Success
• Serve as primary point of contact and trusted advisor for partners regarding Acceptable Ads
• Analyze partner performance metrics and implement strategies to maximize revenue
• Develop and execute business reviews, success plans, and growth strategies for strategic accounts
• Collaborate cross-functionally with Business Development, Product, and Operations to coordinate implementations and drive product improvements
• Proactively identify and resolve partner issues and coordinate technical troubleshooting
• Renegotiate and renew existing agreements and identify new commercial opportunities