Eyecare Health

Customer Success Agent – Optical Retail

Eyecare Health

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Activate new optical stores: catalog, pricing, coupons, geolocation and Digital Showcase reports
  • Plan and execute campaigns (seasonal and always-on), prioritizing efficient CAC and healthy LTV
  • Operate the end-to-end funnel: click/coupon → visit → sale → renewal
  • Drive premium lenses and customer recurrence through A/B testing and continuous improvement
  • Manage a portfolio with store-level health scores, QBRs, success plans and expansion roadmaps
  • Analyze data: cohorts, conversion rates, average ticket, incremental revenue and churn alerts
  • Collaborate with internal teams (Growth, Product, Trade) for deliverables and local activations
  • Ensure compliance with LGPD (Brazilian data protection law) in actions and communications

Requirements

  • Experience as a CSM or Account Manager in SaaS B2B2C, O2O retail, e-commerce or retail tech
  • Analytical profile with strong command of funnels, cohorts, Excel/Sheets and BI tools
  • Hands-on, autonomous and able to manage multiple projects and stakeholders
  • Experience with CRM (HubSpot), task management (ClickUp) and automation (CleverTap, RD, Braze)
  • Clear, consultative communication focused on delivering business value
  • Ability to lead executive meetings, trainings and success rituals with partners
Benefits
  • Flexible benefits – choose how to use them!
  • Vision benefit – because caring for your visual health is our mission
  • MediPreço – exclusive discounts on medications and pharmacy products
  • Wellness program with TotalPass – hundreds of partner gyms and studios
  • 24/7 telemedicine – online medical consultations, digital prescriptions and discounts at Droga Raia and Drogasil
  • Personal Assistance Program (PAP) – free psychological, legal and financial support
  • Partnership with Open English – special conditions for language learning
  • Paid recess – time to recharge
  • Birthday day off – because you deserve to celebrate!
  • Innovative and collaborative environment, full of challenges and growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
A/B testingdata analysisconversion ratescohortsExcelBI toolscustomer success managementportfolio managementcampaign planningpricing strategy
Soft skills
analytical profileconsultative communicationproject managementstakeholder managementautonomouscollaborationleadershiptrainingclear communicationmulti-tasking