Customer Success Manager

Eyecare Health

full-time

Posted on: 1/6/2026

Location Type: Hybrid

Location: São Paulo • Brazil

✨ AI Apply

About the role

Manage the customer journey after implementation
Serve as the strategic point of contact to ensure engagement with the platform
Drive value realization and retention
Collaborate with teams such as Product, Support, and Implementation to align expectations
Resolve challenges and identify expansion opportunities

Experience as a CSM or in customer-facing/relationship roles (preferably in SaaS)
Strong communication, active listening, and customer-oriented mindset
Analytical profile with the ability to interpret data and make strategic decisions
Familiarity with tools such as CRM (HubSpot), Google Sheets/Excel, ClickUp, or similar
Experience working with healthcare clients (clinics or hospitals)
Experience in environments with multidisciplinary squads
Basic knowledge of BI, success metrics, and churn prevention

Benefits

Flexible benefits — you choose how to use them!
Vision care benefit — because caring for your visual health is our mission
MediPreço — exclusive discounts on medications and pharmacy products
Wellness program with TotalPass — access to hundreds of partner gyms and studios
24/7 telemedicine — online medical consultations, e-prescriptions, and discounts at Droga Raia and Drogasil pharmacies
Personal Assistance Program (PAP) — free psychological, legal, and financial support
Partnership with Open English — special terms for language learning
Paid recess — time to recharge
Birthday day off — because you deserve to celebrate!
Innovative and collaborative environment, full of challenges and growth opportunities

Tip: use these terms in your resume and cover letter to boost ATS matches.

data interpretationstrategic decision makingchurn preventionsuccess metricsBI knowledge

strong communicationactive listeningcustomer-oriented mindsetanalytical profile