Customer Success Manager

Eye Security

Customer Success Manager taking full ownership of customer portfolio at Eye Security. Collaborating with cross-functional teams to enhance customer satisfaction and retention.

Posted 5/4/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
Advocate for your customers internally and help influence product and service improvements through their feedback.
Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.

Requirements

What you’ll need

You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.
You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.

Benefits

Comp & perks

A meaningful mission: protect organizations across Europe from real-world cyber threats.
A remote-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.
Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
Full ownership of a strategic function in a high-growth cybersecurity scale-up.
Weekly lunches (NL) and Thursday socials to stay connected.
A generous time-off policy, including wellbeing and volunteering days.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementdata analysisupsellingcross-sellingcustomer health metricsactionable insightsSaaScybersecurity

Soft Skills

communicationpresentationcustomer advocacyanalytical thinkingcustomer-obsessed mindset