Eye Security

Senior Customer Success Operations and Automation

Eye Security

full-time

Posted on:

Location Type: Remote

Location: Netherlands

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Job Level

Senior

Tech Stack

Cyber Security

About the role

  • Design and implement a fully automated customer journey for Segment D accounts using HubSpot and other CS tools
  • Build scalable workflows, automated email sequences, and lifecycle triggers that deliver value to customers without requiring direct CSM involvement
  • Develop automated value communication touchpoints (e.g., threat-blocked notifications, security pulse summaries) to maintain customer engagement
  • Own the HubSpot configuration for Segment D: workflows, sequences, templates, and reporting dashboards
  • Collaborate with the Velaris platform team to set up health scores, automated alerts, and customer lifecycle stages specific to Segment D
  • Integrate and optimize data flows between HubSpot, Velaris, and other relevant systems (e.g., Metabase)
  • Build and maintain reporting dashboards to track engagement, health, churn risk, and renewal signals for Segment D
  • Map and document the full Segment D customer journey — from contract signature through renewal — and identify automation opportunities at each stage
  • Monitor automated touchpoints and iterate based on engagement data, NPS/CSAT scores, and churn signals
  • Proactively identify gaps in the current automation stack and propose solutions
  • Collaborate with the broader CS team and CS consultant to align automation with the overall scaling strategy
  • Set up early warning systems and automated intervention workflows to flag at-risk Segment D accounts
  • Design a lightweight, scalable renewal process for Segment D that minimizes manual CSM effort
  • Track and report on churn and retention metrics for the segment

Requirements

  • 3+ years of experience in a CS Operations, Revenue Operations, or Marketing Automation role, ideally in a B2B SaaS company
  • Hands-on HubSpot expertise: workflows, sequences, properties and CRM hygiene — you know how to build complex automations, not just use templates
  • Strong process design skills: you can take a complex customer journey and translate it into a logical, scalable operational workflow
  • Experience with CS platforms (Velaris, Gainsight, ChurnZero, or similar) — or the ability to learn quickly
  • Analytical mindset: comfortable working with data, building dashboards, and making decisions based on engagement and health metrics
  • Strong written English for creating customer-facing email sequences and internal documentation
  • Self-starter with a bias for action — you can move from 'idea' to 'live workflow' with minimal hand-holding
  • Experience in cybersecurity, insurance, or managed services (Nice-to-Have)
  • Familiarity with Chargebee or subscription billing systems (Nice-to-Have)
  • Exposure to customer segmentation models and scaled CS (tech-touch / digital-touch) methodologies (Nice-to-Have)
  • Experience with NPS/CSAT tooling and survey automation (Nice-to-Have)
  • Dutch or German language skills (Nice-to-Have)
Benefits
  • A high-growth, mission-driven environment at the forefront of European cybersecurity
  • The opportunity to build something from scratch and own it — this is a greenfield role with real impact
  • A collaborative team that values operational excellence and continuous improvement
  • Competitive compensation, including access to Eye Security's standard benefits package
  • Based in The Hague (hybrid), with flexibility for remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HubSpotworkflowsautomated email sequenceslifecycle triggersdata flowsreporting dashboardscustomer journey mappingNPSCSATsubscription billing systems
Soft Skills
process designanalytical mindsetstrong written communicationself-starterbias for action