Eye-bot

Customer Support Specialist

Eye-bot

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • 🇺🇸 United States

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Salary

💰 $55,000 - $60,000 per year

Job Level

Mid-LevelSenior

About the role

  • Respond to customer and partner support inquiries, primarily via email and phone, in a timely and professional manner.
  • Provide clear instructions and troubleshooting for common kiosk, account, and prescription-related questions.
  • Log, categorize, and manage support tickets in Zendesk, ensuring accurate tracking through resolution.
  • Escalate technical or clinical issues to the appropriate team following defined workflows.
  • Identify and document recurring questions to help expand and improve Eyebot’s knowledge bases.
  • Represent Eyebot’s mission and values in every interaction, fostering trust and long-term relationships with customers and partners.

Requirements

  • 3-5 years of customer service, patient support, or help desk experience (optical or other healthcare environments strongly preferred).
  • Strong communication skills with the ability to simplify complex information.
  • A proactive problem-solver who takes ownership of issues from start to finish.
  • Highly organized with strong attention to detail.
  • Comfortable using multiple technologies (Zendesk, Slack, Google Suite).
  • Empathy, patience, and problem-solving mindset - you love helping people find answers.
  • Eagerness to learn and grow as Eyebot scales.
Benefits
  • Full health, dental, and vision insurance.
  • Unlimited PTO.
  • Commuter support and wellness benefits.
  • A culture where every idea is welcome, no matter how out there it sounds - that’s how Eyebot got started.
  • A hybrid role with some in-office time in our Boston North End office, with regular team lunches and a great waterfront location.
  • The chance to help shape a customer experience that improves lives.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
strong communication skillsproactive problem-solverhighly organizedattention to detailempathypatienceproblem-solving mindset