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People Solutions Specialist
EYPeople Solutions Specialist resolving complex HR cases and improving service delivery for EY’s global shared-services network. Managing HR systems, process documentation, automation and stakeholder support in Poland.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Operations and Employee Lifecycle Management, with a strong focus on process improvement, stakeholder management, and the use of HR systems such as Workday and ServiceNow. Proficient in creating documentation and guiding teams to enhance service delivery and operational efficiency.
Highest-signal resume keywords
HR Operations ManagementWorkday ExpertiseProcess ImprovementStakeholder ManagementGerman Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR OperationsEmployee Lifecycle ManagementProcess DocumentationKnowledge ManagementServiceNowSAPSuccessFactorsAutomation InitiativesOperational TransformationAnalytical Skills
Soft Skills
Proactive Problem-SolvingCoachingCollaborationInfluencing StakeholdersNavigating Ambiguity
Tools & Technologies
WorkdayServiceNowSAPSuccessFactors
Industry Keywords
HR Shared ServicesEmployee ServicesProcess GovernanceService Excellence
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Own and resolve complex HR operations and employee lifecycle cases, ensuring timely and compliant resolution
- Act as a process and system expert for Workday, ServiceNow, SAP, SuccessFactors and related tools
- Support employees, managers and stakeholders with guidance on HR processes, policies and systems
- Create and maintain process documentation, knowledge articles and reusable guidance materials
- Identify recurring issues and drive process improvements, automation opportunities and better employee service experiences
- Collaborate across teams to ensure consistency, quality and scalability of HR service delivery
- Coach and guide less experienced team members handling recurring, complex or escalated cases
- Take greater ownership of stakeholder management, process governance and service improvement initiatives depending on experience
Requirements
What you’ll need- Approximately 5–7 years of experience in HR Operations, HR Shared Services, Employee Services or a related HR function
- Strong experience managing complex employee lifecycle cases and HR operational processes
- Hands-on experience with HR systems such as Workday, ServiceNow, SAP, SuccessFactors or similar platforms
- Proven ability to work with multiple stakeholders, resolve issues independently and drive service excellence
- Experience supporting process improvement, automation or operational transformation initiatives
- Experience documenting and standardizing HR processes, knowledge management content and service procedures
- German language skills to support German-speaking employees, managers and stakeholders
- Proactive problem-solving approach and strong analytical skills
- Comfort navigating ambiguity, influencing stakeholders and finding practical solutions to complex employee and operational challenges
Benefits
Comp & perks- Continuous learning and development opportunities
- Tools and flexibility to make a meaningful impact
- Coaching and leadership development
- Diverse and inclusive culture
- Collaboration on exciting projects with well-known global brands