Business Support Supervisor, German

Business Support Supervisor leading Executive Assistants and specialized teams for EY’s global professional services network. Owning service portfolios, stakeholder relationships and operational improvement in Poland.

Posted 8/12/2026full-timeKatowice • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing teams and stakeholder relationships while ensuring efficient service delivery and process optimization. Proficient in operational support services with a focus on strategic thinking and adaptability in a global environment.

Highest-signal resume keywords

People ManagementStakeholder ManagementOperational Support ServicesProcess OptimizationFluent English and German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Support ServicesProcess ImprovementPerformance ManagementResource AllocationService Delivery ManagementProblem-SolvingAnalytical SkillsStrategic ThinkingAutomation InitiativesDigitalization Initiatives

Soft Skills

Relationship BuildingInfluencing SkillsAdaptabilityAccountabilityPrioritization

Tools & Technologies

MS OfficeExcelPowerPointWord

Industry Keywords

Global EnvironmentTravel ServicesAdmin SupportOperationsMatrix Organization

About the role

Key responsibilities & impact

Own assigned business support service portfolios and act as the primary point of accountability
Build and maintain relationships with stakeholders and internal clients
Identify opportunities to expand and enhance service offerings
Lead and develop Executive Assistants and specialized teams such as Travel Services
Act as Counsellor and manage performance and development planning
Oversee service delivery for efficiency, quality and alignment with EY standards
Monitor workflow, capacity and resource allocation
Anticipate demand and plan resource needs
Ensure end-to-end ownership of specialized service areas
Drive standardization, process optimization and knowledge sharing
Serve as subject matter contact for the assigned functional area
Identify inefficiencies and propose process improvements
Contribute to automation and digitalization initiatives
Support global alignment of tools, systems and procedures

Requirements

What you’ll need

Fluent English (C1), written and spoken
Fluent German (C1), written and spoken
Minimum 3 years of experience in people management as Supervisor, Team Leader or Coordinator
Strong experience in operational support services within a global environment
Proven ability to lead teams and manage stakeholder relationships
Strong stakeholder management and influencing skills
Experience managing service delivery and resolving operational challenges
Strong problem-solving and analytical skills
Ability to balance operational execution with strategic thinking
High adaptability in a dynamic, matrix organization
Ability to manage multiple priorities and drive accountability
Proficiency in MS Office, including Excel, PowerPoint and Word
Experience working across global teams and cultures preferred
Exposure to Travel, Admin Support or Operations preferred
Experience interacting with senior leadership stakeholders preferred

Benefits

Comp & perks

2 days remote per week
Continuous learning and professional development
Tools and flexibility to make a meaningful impact
Transformative leadership, insights, coaching and confidence-building
Diverse and inclusive culture
Collaboration with global EY teams and exciting projects