ServiceNow, Moveworks AI - Manager

EY ServiceNow Manager architecting Moveworks AI conversational workflows over ServiceNow for enterprise clients. Automating ITSM and HRSD processes, integrations, and autonomous resolution.

Posted 8/10/2026full-timeNoida • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and customizing ServiceNow systems, integrating Moveworks AI with workflows, and automating processes. Proficient in data management, technical documentation, and delivering solutions that meet business needs.

Highest-signal resume keywords

ServiceNow CSA CertificationMoveworks AI Assistant IntegrationJavaScript ProficiencyITSM Implementation ExperienceSDLC Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationWorkflow CreationData ManipulationProcess AutomationJavaScriptHTMLAngular JSIntegration ArchitectureConversational Flow DesignTechnical Specification Development

Soft Skills

Analytical SkillsCollaborationCommunicationProblem-SolvingBusiness Liaison

Tools & Technologies

Moveworks Reasoning EngineOrchestrationWeb ServicesSOAPTFSJIRA

Certifications & Qualifications

ServiceNow CSA CertificationCIS-HRSD Certification

Industry Keywords

ITSMHRSDService PortalAgentic AIGen AIDisciplined Agile DeliveryIAMActive DirectoryLDAPAzure Authentication

Tech Stack

Tools & technologies

AngularAzureITSMJavaScriptSDLCServiceNowSOAPTFS

About the role

Key responsibilities & impact

Configure and customize ServiceNow systems, including creation of workflows
Architect end-to-end AI agents combining Moveworks Reasoning Engine with ServiceNow workflows, approvals, and policies
Define when AI resolves requests fully versus handing them off to human agents
Design reusable agent patterns, including HR patterns
Perform integrations and process automation using Orchestration, Web Services, SOAP calls, and related technologies
Load, manipulate, and maintain data between ServiceNow and other systems
Gather specifications from business departments and deliver products/releases meeting business needs
Interpret business and functional requirements and develop technical specification documentation
Work with business liaisons to generate dashboards, home pages, performance analytics data collectors, and reports
Analyze user stories and internal procedures to improve system capabilities, automate workflows, and address scheduling limitations
Own architectural reviews, quality reviews, and technical documentation
Perform system and integration testing with sample and live data

Requirements

What you’ll need

College degree in a related technology field such as Computer, Engineering, or Science, or comparable job experiences
Approximately 10+ years of experience in a development role
Progression of increasingly complex job responsibilities
Mandatory ServiceNow CSA certification
CIS-HRSD certification is favourable
Deep understanding of Moveworks AI Assistant and Enterprise Search
Experience designing conversational flows that replace portals/forms
Hands-on experience with Moveworks–ServiceNow integration architecture
Knowledge of IAM, Active Directory, LDAP, SiteMinder federation, or Azure authentication protocols
Experience integrating internal and external applications and systems
Proficiency in JavaScript, HTML, Angular JS, and good web design practices
Implementation experience with ITSM, HRSD, Service Portal, Agentic AI, or Gen AI applications
Knowledge of Disciplined Agile Delivery software release build/deploy processes
Experience with SDLC, TFS, JIRA, or equivalent tools to maintain stories
Knowledge of features in ServiceNow’s latest version

Benefits

Comp & perks

Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
Freedom and flexibility to handle your role in a way that’s right for you
Education and coaching alongside practical experience
Individual progression plan
Inspiring and meaningful projects
Interdisciplinary environment emphasizing high quality and knowledge exchange