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EY

ServiceNow Architect – SOMT Manager

EY

ServiceNow architect delivering telecom sales and order-management solutions for EY clients. Leading integrations, platform development, governance, and technical teams.

Posted 8/10/2026full-timeNoida • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in architecting and delivering ServiceNow solutions, particularly in Sales & Order Management for telecommunications clients. Proficient in integration delivery, technical leadership, and mentoring, with a strong focus on operational efficiency through automation and analytics.

Highest-signal resume keywords
ServiceNow Sales & Order Management SolutionsServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistJavaScript Scripting ExperienceTelecom OSS/BSS Integration Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
ServiceNow ArchitectureREST API DevelopmentSOAP API DevelopmentIntegrationHubBusiness RulesScript IncludesFlow DesignerClient ScriptsCustom Applications DevelopmentPerformance Analytics
Soft Skills
Strong CommunicationWorkshop FacilitationStakeholder ManagementTeam LeadershipProactive Problem-Solving
Tools & Technologies
JIRAServiceNow AgileMID ServerAI AgentsNow Assist
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist
Industry Keywords
Telecom Order ManagementOrder OrchestrationFulfillmentLead-to-Cash ProcessesPlatform Governance

Tech Stack

Tools & technologies
ERPITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact
  • Architect and deliver ServiceNow Sales & Order Management (SOM/SOMT) solutions for telecommunications clients
  • Lead discovery sessions, requirements workshops, solution design discussions, and stakeholder reviews
  • Design and implement REST, SOAP, IntegrationHub, Scripted APIs, and MID Server integrations with OSS/BSS, CRM, ERP, billing, and inventory systems
  • Configure and develop ServiceNow solutions, including Business Rules, Script Includes, Client Scripts, Flow Designer, Catalog Items, UI Actions, and custom applications
  • Troubleshoot and resolve complex platform, integration, and production issues through root cause analysis and technical leadership
  • Lead development teams, conduct code reviews, enforce best practices, and drive technical governance
  • Mentor and train junior developers and provide technical guidance and capability development
  • Leverage ServiceNow AI capabilities, automation, and Performance Analytics to improve operational efficiency and business outcomes

Requirements

What you’ll need
  • College degree in a related technology field (Computer Science, Engineering, etc.) or equivalent experience
  • ServiceNow Certified System Administrator (CSA)
  • Minimum two (2) ServiceNow Certified Implementation Specialist (CIS) certifications
  • 8+ years of ServiceNow experience, including architecture, development, and integration delivery
  • Strong hands-on scripting experience in JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, and IntegrationHub
  • Proven experience in telecom order management, order orchestration, fulfillment, and Lead-to-Cash processes
  • ServiceNow SOM/SOMT, TSM, TNI, ITSM, CSM, FSM, CMDB/CSDM, and integrations
  • Telecom OSS/BSS integration experience
  • Experience with Performance Analytics, Now Assist, AI Agents, and Agentic AI solutions
  • Strong communication, workshop facilitation, stakeholder management, and team leadership skills
  • Experience with JIRA, ServiceNow Agile, or equivalent for backlog management is preferred
  • Exposure to ServiceNow upgrades, platform governance, and release management is preferred
  • Experience in stakeholder management and client-facing roles
  • Knowledge of ServiceNow’s latest features and roadmap
  • Proactive problem-solving mindset and ability to manage multiple stakeholders and priorities
  • Passion to learn and adapt to new technologies

Benefits

Comp & perks
  • Support, coaching, and feedback from experienced professionals
  • Opportunities to develop new skills and grow your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • Education and coaching alongside practical experience
  • Collaborative environment focused on quality and innovation
  • Challenging assignments and meaningful projects