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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow configuration and customization, including workflow creation and process automation. Proficient in gathering business requirements, developing technical specifications, and performing system testing to enhance system capabilities.
Highest-signal resume keywords
ServiceNow ConfigurationWorkflow AutomationProcess IntegrationTechnical Specifications DevelopmentSystem Testing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowWorkflow CreationScripting ToolsData ManipulationBusiness RulesClient ScriptsOrchestrationWeb ServicesSOAP CallsPerformance Analytics
Soft Skills
Analytical SkillsCommunicationCollaboration
Tools & Technologies
ServiceNowDashboardsData CollectorsReporting Tools
Certifications & Qualifications
ServiceNow CertificationsITIL Foundations Certification
Industry Keywords
ConfigurationCustomizationProcess AutomationUser StoriesIntegration Testing
Tech Stack
Tools & technologiesServiceNowSOAP
About the role
Key responsibilities & impact- Performs Configuration/Customization of the ServiceNow system, including creation workflows
- Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
- Uses scripting tools and Service Now functionality to automate rote tasks
- Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
- Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
- Load, manipulate and maintain data between Service-now and other systems as needed
- Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
- Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
- Performs system and integration testing with sample and live data
Requirements
What you’ll need- College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- Approximately 5 to 9 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
- ServiceNow certifications a plus
- ITIL foundations certification a plus
Benefits
Comp & perks- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
