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EY

Senior SSO Operations Engineer

EY

Senior SSO Operations Engineer supporting operational and engineering needs for corporate Identity and Access Management in the financial sector.

Posted 7/24/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management, focusing on Ping Identity platforms such as PingFederate, with strong capabilities in SAML, OAuth 2.0, and OpenID Connect protocols. Proven ability to manage authentication services, troubleshoot integration issues, and collaborate effectively across teams.

Highest-signal resume keywords
PingFederate AdministrationIdentity and Access ManagementSAML, OAuth 2.0, OpenID ConnectLog Analysis and MonitoringIncident Management and Response

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Identity FederationAuthenticationAuthorizationConfiguration ManagementApplication OnboardingTroubleshootingProduction SupportAccess PoliciesContinuous ImprovementAutomation
Soft Skills
Analytical SkillsOrganizationCollaborationCommunicationAutonomy
Tools & Technologies
Ping IdentitySplunkMonitoring ToolsObservability Tools
Industry Keywords
Single Sign-OnEnterprise AuthenticationIncident ResponseRequest ManagementOperational Integrity

Tech Stack

Tools & technologies
Splunk

About the role

Key responsibilities & impact
  • Provide operational and engineering support for corporate Single Sign-On and Identity and Access Management platforms
  • Administer, configure, and maintain Ping Identity environments, focusing on PingFederate and, when applicable, PingAccess and PingOne
  • Ensure the stability, availability, security, and performance of authentication and access control services
  • Implement, maintain, and update configurations for applications integrated with the SSO environment
  • Onboard new applications using standards and protocols such as SAML, OAuth 2.0, and OpenID Connect
  • Perform configuration changes related to authentication, authorization, identity federation, and access policies
  • Investigate and resolve failures in authentication flows, SSO integrations, and Identity and Access Management services
  • Analyze logs using Splunk or equivalent tools to diagnose incidents and identify improvement opportunities
  • Participate in incident investigations and response efforts, contributing to root cause analysis and implementation of corrective actions
  • Execute health checks and monitor the availability, performance, and operational integrity of identity platforms
  • Manage request and incident queues, ensuring proper logging, prioritization, follow-up, communication, and resolution
  • Perform technical escalations and collaborate with engineers and specialists to resolve higher-complexity issues
  • Work collaboratively with application, infrastructure, security, and operations teams to ensure reliable authentication and access services
  • Keep technical procedures, operational documentation, and knowledge bases up to date
  • Contribute to automation, standardization, and continuous improvement initiatives for identity and access management services.

Requirements

What you’ll need
  • Degree in Information Systems, Computer Science, Data Engineering, or a related field
  • Advanced English (B2 or higher), with the ability to communicate in an international environment
  • Equivalent professional experience in identity and authentication technologies may also be considered
  • Practical experience in Identity and Access Management, Single Sign-On, identity federation, and enterprise authentication platforms
  • Experience administering and supporting PingFederate or other enterprise IAM and SSO platforms
  • Strong knowledge of SAML, OAuth 2.0, and OpenID Connect protocols
  • Understanding of concepts and processes related to authentication, authorization, identity federation, and access management
  • Experience onboarding applications and maintaining SSO integrations in corporate environments
  • Experience troubleshooting authentication, authorization, federation, and application integration failures
  • Experience supporting production environments and authentication platforms critical to the business
  • Knowledge of Incident Management, Incident Response, Request Management, and Production Support processes
  • Experience with log analysis and use of monitoring or observability tools
  • Ability to manage incident and request queues, perform configuration changes, and escalate complex issues when necessary
  • Autonomy, analytical skills, organization, and ease of collaborating with application, infrastructure, security, and engineering teams.

Benefits

Comp & perks
  • Health and dental insurance
  • Childcare assistance
  • EY employee benefits and exclusive discounts platform
  • Education incentives
  • Birthday day off
  • Gympass / Wellhub
  • Profit sharing (PLR)
  • Private pension plan
  • Meal allowance and/or transportation voucher
  • And much more.