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EY

Digital Strategy and Execution Coordinator

EY

Executing CRM operations as a Coordinator for EY's Nordic C&I Digital Strategy & Execution. Supporting user engagement and managing sales and pipeline data for operational excellence.

Posted 7/16/2026full-timeKochi • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Dynamics CRM operations and sales pipeline management, with strong project management skills and the ability to prepare insights and reports for leadership. Proficient in MS Office and familiar with Business Intelligence tools to enhance sales and commercial excellence.

Highest-signal resume keywords
Dynamics CRM OperationsSales Pipeline ManagementProject ManagementMS Office ProficiencyBusiness Intelligence Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
CRM OperationsSales Process UnderstandingPipeline ManagementData Quality ControlsReporting
Soft Skills
CollaborationChange ManagementAccount Management
Tools & Technologies
Dynamics CRMLENSPower BIAlteryxSuccess Factors
Industry Keywords
Sales ExcellenceCommercial ExcellenceGovernance ProcessesUser EngagementStakeholder Collaboration

About the role

Key responsibilities & impact
  • Engage with users across the business to help upskill, accelerate sales and commercial excellence activities, relating to Dynamics CRM as primary platform, and other C&I Accelerators across the tech landscape.
  • Support Nordic users, initiatives and activities that help accelerate sales and commercial excellence, collaborating with key stakeholders across the business.
  • Keep the Nordic S&CE team informed of recurring user queries and key feedback to enhance support and experience of Nordic users.
  • Execute Dynamics CRM licensing process, including management of DOS access and assignment of CRM learnings in Success Factors for new Dynamics CRM users.
  • Prepare insights, reports, and updates for various committees and leadership forums.
  • Support the implementation and continuous improvement of governance processes for the sales and pipeline lifecycle, including data quality controls.

Requirements

What you’ll need
  • Bachelor's degree in finance, accounting, management, marketing or sales (or equivalent area of study or experience).
  • 4-6 years of relevant experience, with hands-on exposure to CRM operations, reporting, or sales/pipeline support.
  • Overall understanding of sales process and pipeline management.
  • Project management skills and experience.
  • Understanding of account management and change management skills.
  • Hands-on experience with CRM Dynamics system.
  • Demonstrated expert level experience in MS Office (Word, Excel & PowerPoint).
  • Technical proficiency in tools like LENS, Power BI, Alteryx and other Business Intelligence systems is a plus.

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events