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Alliances Operations Lead Analyst – Supervising Associate
EYGDS Alliance Operations Lead Analyst providing operations and stakeholder coordination for strategic alliances. Supporting performance improvement and timely execution within the GDS Alliances Program Operations CoE.
About the role
Key responsibilities & impact- Operate as part of the GDS Alliances Program Operations CoE, supporting one or more strategic alliances within the Global Alliances & Ecosystem Relationship Enablement function.
- Provide structured program operations, governance, stakeholder coordination, reporting, content management, and execution support.
- Work closely with alliance, market, contracts, finance, training, BMC, and enablement stakeholders to track priorities, manage operational cadence, improve process discipline, and enable timely execution of alliance initiatives.
- Contribute to performance improvement, simplification, and automation opportunities using AI-enabled tools.
- Manage day-to-day operational activities enabling leadership effectiveness including meeting preparation, action tracking, stakeholder follow-ups, and document readiness.
- Facilitate tracking and coordination of agreement localization, partner program requirements, approvals, escalations, and related process milestones.
- Develop presentation-ready insights, performance narratives, and executive summaries using pipeline, revenue, certification, enablement, governance, and operational data as applicable.
- Maintain and periodically update mappings of industry leads at a country level.
- Oversee certification and training alignment with global and practice teams.
Requirements
What you’ll need- 9+ years of progressive, relevant experience in alliance operations, program management, business operations, sales/GTM enablement, ecosystem support, consulting operations, or technology partner enablement.
- MBA, postgraduate qualification, or equivalent professional experience preferred.
- Bachelor’s degree required; degree in business, technology, engineering, commerce, or a related discipline preferred.
- Project/program management certification, process improvement certification, or relevant alliance/technology partner certification would be an added advantage.
- Relevant certifications or digital badges in generative AI, responsible AI, AI-enabled productivity, prompt engineering, automation, analytics, or Agentic AI concepts would be highly desirable.
- Strong business writing, storytelling, presentation development, and synthesis skills to create concise, leadership-ready updates, QBR materials, newsletters, SharePoint content, and decision-support documents.
- Ability to engage senior onshore stakeholders, alliance teams, market teams, global functions, and external partner contacts with professionalism, responsiveness, and sound judgment.
- Familiarity with responsible AI, data confidentiality, and human-in-the-loop review principles.
- Experience in process mapping, SOP creation, operational controls, root cause analysis, simplification, standardization, and performance improvement initiatives.
- Ability to manage multiple workstreams, governance forums, timelines, dependencies, risks, issues, actions, and deliverables with structured tracking and strong follow-through.
- Comfort working with pipeline, revenue, certification, training, governance, and operational data; ability to interpret trends, identify anomalies, create dashboards or trackers, and convert data into clear executive narratives.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development opportunities
- Global team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Program ManagementProcess MappingSOP CreationData AnalysisPerformance ImprovementAutomationAI-Enabled ProductivityPresentation DevelopmentGovernanceOperational Controls
Soft Skills
ProfessionalismResponsivenessSound JudgmentStorytellingConcise Communication
Certifications
Project Management CertificationProcess Improvement CertificationAlliance CertificationGenerative AI CertificationResponsible AI Certification