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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Program manage priority initiatives for the Global Ecosystem Enablement function, including operating model enhancements, governance cadences, service delivery improvements, stakeholder communications, leadership reporting, tool adoption and cross-functional execution support.
- Support the design, deployment and ongoing management of scalable partner ecosystem operations across the GDS Partner Operations CoE, ensuring that processes, roles, responsibilities, escalation paths and service expectations are clearly defined and consistently executed.
- Act as a subject matter resource on Global Ecosystem Enablement processes, tools, documentation and operating rhythms, serving as a first point of contact for queries, issue triage, resolution coordination and stakeholder guidance.
- Drive continuous process improvement by assessing current-state workflows, identifying pain points, eliminating duplication, simplifying handoffs, standardizing repeatable activities and recommending practical improvements that increase efficiency, quality, speed and stakeholder experience.
- Identify and support opportunities for intelligent automation and AI-enabled productivity improvements, including use cases for workflow automation, knowledge retrieval, content generation, reporting support, data validation, process tracking, meeting productivity and self-service guidance.
- Partner with onshore alliance leaders, GDS enablement teams, technology teams and cross-functional stakeholders to translate business priorities into structured workplans, clear milestones, decision points, risks, dependencies and measurable outcomes.
- Build, maintain and continuously refresh process documentation, playbooks, operating guides, stakeholder overviews, leadership summaries, templates and best-practice repositories to enable consistent global execution and knowledge continuity.
- Convert complex partner ecosystem processes, requirements and updates into clear, user-friendly communications, guidance notes, executive-ready summaries, training materials, process maps and stakeholder-facing content.
- Manage the structured review and refresh cadence for Global Ecosystem Enablement reference materials, ensuring content accuracy, version control, access management, SharePoint hygiene, ownership clarity and timely updates across relevant platforms.
- Support data-driven operations by consolidating inputs, tracking progress, monitoring key operational metrics, preparing insights, highlighting trends and developing leadership-ready dashboards, reports and performance summaries.
- Coordinate collaboration across enablement workstreams, geographies and stakeholder groups to create stronger connection points, improve transparency, reduce execution friction and ensure alignment on priorities, timelines and outcomes.
- Support internal EY ecosystem leadership meetings, governance forums and stakeholder reviews by developing agendas, pre-read materials, executive content, decision logs, action trackers, follow-up notes and logistics support.
- Program manage special projects and strategic initiatives across the partner ecosystem landscape, including process standardization, tool/process enhancements, knowledge management, budget tracking, communications planning, stakeholder engagement and change adoption.
- Manage onshore stakeholder expectations through proactive communication, structured planning, disciplined follow-through, timely escalation of risks and delivery of high-quality outputs aligned to agreed timelines and priorities.
- Contribute to the maturity of the GDS Partner Operations CoE by identifying repeatable service opportunities, codifying delivery standards, improving operational controls, strengthening service measurement and helping scale high-value alliance enablement capabilities across geographies.
Requirements
What you’ll need- 8-10 years of progressive professional experience in partner operations, alliances enablement, sales operations, program operations, business operations, strategic initiatives, consulting, GCC/GBS operations or technology-enabled business support roles.
- Experience supporting global or regional stakeholders in matrixed environments, preferably within a Big 4, professional services, technology, SaaS, cloud, consulting, global capability center or shared services organization.
- Prior exposure to alliance, ecosystem, channel, partner program, partner operations, go-to-market enablement or sales/business development operations will be strongly preferred.
- Demonstrated experience in managing strategic projects or initiatives, including operating model improvements, governance routines, process standardization, stakeholder reporting, service delivery enhancements, knowledge management or transformation programs.
- Hands-on experience in continuous improvement, simplification, workflow optimization, automation enablement, analytics, dashboarding or AI-assisted productivity initiatives would be highly desirable.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Process StandardizationWorkflow OptimizationGovernance RoutinesService Delivery EnhancementsAI-Assisted ProductivityDashboardingKnowledge ManagementChange AdoptionStrategic Initiatives ManagementOperational Metrics Tracking
Soft Skills
Proactive CommunicationCollaborationProblem SolvingStakeholder GuidanceLeadership Support