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EY

Senior Tech Cloud Developer – ITSM, Service Integration Management

EY

Senior Manager at EY responsible for ITIL/ITSM implementation and service management solutions. Leading strategic plans, project delivery, and service model framework creation with corporate stakeholders.

Posted 7/11/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive expertise in IT Service Management, including ITIL implementation and process consulting, with a strong focus on delivering strategic service management solutions and leading implementation projects. Capable of preparing effective communications for diverse audiences and managing service management roadmaps.

Highest-signal resume keywords
ITIL Intermediate Level CertificationITIL 4 MPT CertificationService Management ImplementationProcess ConsultingProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT Service ManagementService Management SolutionsProcess ImplementationProcess ImprovementProcess AuditAssessmentGAP AnalysisService Model FrameworksStrategic PlanningTactical Planning
Soft Skills
Consultative Solution SkillsClear Communication
Certifications & Qualifications
ITIL Intermediate Level CertificationITIL 4 MPT Certification
Industry Keywords
ITILITSMService ManagementRFP RequirementsImplementation Roadmaps

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Establishing and executing strategic and tactical plans for ITIL / ITSM implementation
  • Defining and costing complete Service Management solutions
  • Creating service model frameworks in accordance with RFP requirements
  • Demonstrating consultative solution skills during bidding phases
  • Building and managing Service Management Implementation Roadmaps
  • Delivering Service Management Implementation Projects as a lead or consultant
  • Preparing clear and concise communications for multiple audiences

Requirements

What you’ll need
  • 8+ years of experience in IT service management
  • ITIL Intermediate Level or ITIL 4 MPT Certification
  • Experience leading process implementation & improvement projects
  • Process Consulting
  • Process audit, assessment and GAP experience in Service Management
  • Strong understanding of Project Management skills

Benefits

Comp & perks
  • Competitive salary
  • Health insurance
  • Flexible work hours
  • Professional development opportunities