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EY

Customer Tech – Associate Director

EY

Adobe Commerce Senior Manager at EY, responsible for leading complex consulting programs and managing eCommerce platform delivery. Requires extensive Adobe consulting and project management experience.

Posted 7/10/2026full-timeGurgaon • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact
  • Responsible for leading complex consulting programs/projects with end-to-end project management, project execution and estimation, solutioning, and implementation delivery management
  • Manages time tracking, resource allocation and health reporting and budget
  • Conduct project forecasting for revenue, budget vs actual, timeline, etc.
  • Ensure timecards are submitted by all resources
  • Manages governance related to scope, schedule, and resourcing
  • Owns project change process (contract negotiation responsibilities stay with the Client Partner) & manages change request conversation to ensure appropriate funding is available to deliver the project
  • Manages Scope with Internal Adobe and Client stakeholders
  • Manages project health (via agreed upon dashboards) and communicate to Internal Adobe and Customer executive along with Adobe Client Partner / Delivery Owner
  • Define the eCommerce platform roadmap aligned with business goals.
  • Proactively manages scope, resourcing, timeline, external customer dependencies and deliverables, client acceptance, and provides day-to-day coordination
  • Manages communication with both internal and external stakeholders to the project and larger program teams (to track budget, progress, and burn rate) and follows escalation framework as necessary
  • Drives project delivery with off/near-shore teams
  • Scheduling of both onsite and offsite coordination and communication
  • Leads discussions related to managing risk and issues throughout the project or program
  • Develops and manages project documentation, including project plan, budget/work plan, functional requirements, functional design, communications plan, kick off agenda, etc.

Requirements

What you’ll need
  • Min 20 years of experience with Adobe consulting
  • 12+ years project management experience preferably in the commerce space with end-to-end delivery of Adobe Commerce implementations, upgrades, migration and enhancements.

Benefits

Comp & perks
  • Competitive salary

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Project ExecutionProject EstimationResource AllocationProject ForecastingChange ManagementProject DocumentationFunctional RequirementsFunctional DesignTimeline ManagementGovernance Management
Soft Skills
LeadershipCommunicationCoordinationProblem-SolvingNegotiation