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EY

Senior Manager – TechOps, Microsoft D365 FO

EY

Service Delivery Manager managing AMS services for global clients at EY. Ensuring high-quality service delivery, operational stability, and continuous value generation through structured governance.

Posted 7/10/2026full-timeChennai • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Service Delivery Management within AMS environments, focusing on Microsoft Dynamics 365 Finance & Operations and IT Service Management frameworks. Proven ability to drive service improvement initiatives and manage stakeholder relationships effectively.

Highest-signal resume keywords
Service Delivery ManagementMicrosoft Dynamics 365 Finance & OperationsITIL FrameworkIncident ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Service Level AgreementsKey Performance IndicatorsContinuous Service ImprovementProblem ManagementService Request ManagementD365FO ArchitectureAzure EcosystemMonitoringLoggingIntegrations
Soft Skills
Excellent Communication SkillsStakeholder Management
Industry Keywords
Managed ServicesMulti-Vendor EnvironmentsInternational EnvironmentsGovernance Forums

Tech Stack

Tools & technologies
AzureITSM

About the role

Key responsibilities & impact
  • Oversee end-to-end delivery of AMS services in line with agreed SLAs and KPIs
  • Monitor service performance and ensure compliance with contractual commitments
  • Drive continuous service improvement initiatives
  • Prepare and deliver service reporting (Service Reviews, Steering Committees, SLAs)
  • Coordinate AMS operational processes, including Incident Management, Service Request Management, Request for Information (RFI), Problem Management, Microsoft escalation (Product Standard Support)
  • Act as primary point of contact for client stakeholders
  • Ensure alignment between business expectations and IT service delivery
  • Coordinate across application, integration, infrastructure, and third-party teams
  • Manage governance forums and decision-making processes

Requirements

What you’ll need
  • Proven experience as Service Delivery Manager in AMS or managed services environments
  • Experience working in multi-vendor and international environments, preferably with European teams/clients
  • Strong knowledge of Microsoft Dynamics 365 Finance & Operations (Finance, AR/AP, Billing)
  • Solid understanding of D365FO architecture and application support model
  • Basic knowledge of Azure ecosystem: monitoring, logging, integrations
  • Experience in IT Service Management frameworks (ITIL or equivalent)
  • Strong understanding of incident, problem, and service management processes
  • Excellent stakeholder management and communication skills

Benefits

Comp & perks
  • Exclusive health and wellness packages
  • Enticing rewards
  • Cutting-edge learning opportunities