Senior Associate, Capacity Resource Management

Experience Management Senior Associate optimizing workforce management efforts for EY Global Delivery Services. Building exceptional experiences aligned with career aspirations through a dynamic team.

Posted 7/10/2026full-timeKochi • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Work as the staffing lead for the assigned region/service/competency team
Track, monitor, record and analyze demand pipeline projections
Coordinate with project managers to capture demand pipeline projections
Ensure compliance with WFM business rules and regulatory requirements
Timely update employee schedules and resolution of scheduling conflicts
Supervise, mentor and provide functional SME support to associates
Reporting and analytics on business and Operational KPIs

Requirements

What you’ll need

Graduates with 4-7 years of relevant workforce management experience
Understanding of technology skills, operational and financial aspects of service delivery
Excellent domain knowledge in resource management, demand planning and MIS
Strong execution skills with a focus on meeting timelines
Excellent verbal and written communication skills
Strong working knowledge of MS Excel, Word and PowerPoint
Ideally, minimum of 1 year in people management and supervision
Stakeholder management skills.

Benefits

Comp & perks

Learning and growth opportunities
Professional development with coaching
Dynamic work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Demand Pipeline ProjectionsOperational KPIsScheduling Conflict ResolutionReporting and AnalyticsFinancial Aspects of Service Delivery

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationStrong Execution SkillsMentoring Skills