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About the role
Key responsibilities & impact- Lead end-to-end AMS delivery for Workday Payroll, Compensation, and Benefits, ensuring SLA/KPI adherence
- Manage support operations including ticket prioritization, escalations, and service governance
- Provide functional oversight on payroll processing, compensation cycles, and benefits administration
- Drive resolution of complex issues (pay calculations, retro, deductions, eligibility, variances)
- Lead and mentor AMS team, ensuring quality delivery and continuous capability development
- Manage stakeholders and governance through reporting, reviews, and prioritization forums
- Oversee enhancements, releases, and ensure compliance with audit, controls, and security standards
Requirements
What you’ll need- 8+ years of Workday HCM experience
- Strong expertise in Payroll, Compensation, and/or Benefits
- Proven experience managing AMS support or post-production support teams for Workday or similar HCM platforms
- Deep understanding of Payroll operations and issue management
- Compensation processes and annual cycle support
- Benefits administration and eligibility
- Cross-functional dependencies with Core HCM, Absence, Time Tracking, Finance, and integrations
- Strong experience with incident management, service governance, prioritization, and stakeholder communication
- Experience managing enhancements, release cycles, testing activities, and production change controls
- Strong people leadership, mentoring, and team coordination capabilities
- Workday certification in Payroll, Compensation, and/or Benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Payroll ProcessingCompensation CyclesBenefits AdministrationIncident ManagementService GovernanceEnhancements ManagementRelease CyclesTesting ActivitiesProduction Change ControlsIssue Management
Soft Skills
Team CoordinationMentoringStakeholder Communication
Certifications
Workday Certification in PayrollWorkday Certification in CompensationWorkday Certification in Benefits
