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EY

Senior Consultant – Customer Service Transformation, AI

EY

Senior Consultant supporting AI-driven service transformation initiatives for EY. Collaborating with teams to enhance customer service operations and implement innovative AI solutions.

Posted 7/9/2026full-timeChennai • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in service transformation and process improvement, with a strong focus on customer operations and the implementation of AI-led solutions. Proficient in stakeholder management and developing functional specifications to support service redesign.

Highest-signal resume keywords
Service Transformation ExperienceProcess ImprovementCustomer OperationsStakeholder ManagementAI Automation Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service Process AnalysisFunctional Specification DevelopmentProcess DocumentationBusiness Case PreparationBenefits Tracking
Soft Skills
Problem-SolvingAnalytical Skills
Tools & Technologies
Service Management Tools
Industry Keywords
Customer JourneysCase Management WorkflowsService Operating Model RedesignAI-Led Service SolutionsAnalytics Solutions

About the role

Key responsibilities & impact
  • Support delivery of service transformation engagements from assessment through implementation,
  • Analyse current-state service processes,
  • Customer journeys,
  • Case management workflows,
  • Identify improvement opportunities,
  • Assist in designing AI-led service solutions,
  • Support service operating model redesign,
  • Contribute to implementation of AI and analytics solutions,
  • Develop functional specifications and process documentation,
  • Assist in preparing business cases and tracking benefits.

Requirements

What you’ll need
  • 5+ years of experience in service transformation,
  • Customer operations,
  • Process improvement,
  • Consulting experience preferred,
  • Strong problem-solving,
  • Analytical,
  • Stakeholder management skills,
  • Familiarity with AI/automation concepts,
  • Service management tools.

Benefits

Comp & perks
  • A suite of premium benefits, encompassing exclusive health and wellness packages,
  • Enticing rewards,
  • Cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.