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About the role
Key responsibilities & impact- Support delivery of service transformation engagements from assessment through implementation,
- Analyse current-state service processes,
- Customer journeys,
- Case management workflows,
- Identify improvement opportunities,
- Assist in designing AI-led service solutions,
- Support service operating model redesign,
- Contribute to implementation of AI and analytics solutions,
- Develop functional specifications and process documentation,
- Assist in preparing business cases and tracking benefits.
Requirements
What you’ll need- 5+ years of experience in service transformation,
- Customer operations,
- Process improvement,
- Consulting experience preferred,
- Strong problem-solving,
- Analytical,
- Stakeholder management skills,
- Familiarity with AI/automation concepts,
- Service management tools.
Benefits
Comp & perks- A suite of premium benefits, encompassing exclusive health and wellness packages,
- Enticing rewards,
- Cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Process AnalysisFunctional Specification DevelopmentProcess DocumentationBusiness Case PreparationBenefits Tracking
Soft Skills
Problem-SolvingAnalytical Skills