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Ecommerce Transformation Manager
EYManager overseeing ecommerce transformation initiatives with EY's Global Delivery Services, improving online growth and operational efficiency. Collaborating with stakeholders to enhance customer experiences in ecommerce.
About the role
Key responsibilities & impact- Support ecommerce transformation pipeline development across advisory, implementation, and managed transformation opportunities.
- Lead ecommerce transformation workstreams from current-state assessment through strategy, roadmap design, implementation planning, and execution support.
- Assess commerce journeys, digital storefronts, product information flows, merchandising processes, search and navigation, order management touchpoints, and performance metrics to identify improvement opportunities.
- Design ecommerce operating models, governance structures, product data processes, merchandising workflows, channel strategies, and performance management frameworks.
- Partner with product, technology, data, marketing, sales, and operations teams to translate commerce priorities into structured requirements, process flows, user stories, and delivery roadmaps.
- Ensure delivery excellence across assigned workstreams, including scope, timeline, budget, risks, dependencies, and stakeholder alignment.
Requirements
What you’ll need- 8+ years of experience in ecommerce transformation, digital commerce, omnichannel strategy, customer experience, product data transformation, or commerce operations.
- Consulting experience is desired.
- Proven experience supporting or leading ecommerce transformation programs, digital channel improvement initiatives, or commerce operating model redesign.
- Strong understanding of ecommerce journeys, digital merchandising, product information management, order experience, conversion optimization, and commerce performance metrics.
- Hands-on experience with ecommerce platforms, analytics tools, PIM, OMS, CRM, or related digital commerce technologies.
- Strong business development support, stakeholder management, communication, and project delivery skills.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Ecommerce StrategyOmnichannel StrategyCustomer ExperienceConversion OptimizationPerformance Metrics
Soft Skills
CommunicationBusiness Development Support