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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide Level 2 / Level 3 support for Workday Core HR and Recruiting processes in a live production environment
- Investigate, troubleshoot, and resolve production issues related to Worker data, Job changes, Organizational assignments, Position management, Recruiting processes, Candidate lifecycle transactions, Hire and pre-hire processes
- Analyse root causes, document findings, and recommend sustainable corrective actions
- Support incident, service request, and problem management activities in line with SLA / KPI expectations
Requirements
What you’ll need- 5+ years of experience in Workday HCM, with strong hands-on expertise in Core HR and Recruiting
- Proven experience in AMS / production support / post-go-live support engagements
- Strong understanding of: Worker lifecycle transactions, Supervisory organizations, Positions and staffing models, Recruiting lifecycle from job requisition to hire, Workday Business Process Framework
- Experience troubleshooting production issues and managing enhancements in a controlled support environment
- Experience with Workday security concepts, domain access, and role-based permissions
- Hands-on experience with Workday reporting, including standard reports, custom reports, and calculated fields
- Strong documentation, issue-tracking, and stakeholder communication skills
- Workday certification in Core HCM and/or recruiting
- Experience supporting global HR and Recruiting operations (good to have)
- Familiarity with integrations impacting recruiting and worker data (good to have)
- Experience with release management, test coordination, and change control processes (good to have)
- Exposure to ticketing/service management tools such as ServiceNow, Jira, or similar platforms (good to have)
Benefits
Comp & perks- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Core HR ProcessesRecruiting ProcessesWorker Lifecycle TransactionsWorkday Business Process FrameworkWorkday Security ConceptsCustom ReportsCalculated FieldsChange Control ProcessesRelease ManagementIssue Tracking
Soft Skills
Strong Documentation SkillsStakeholder Communication
Certifications
Workday Certification in Core HCMWorkday Certification in Recruiting
