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EY

Senior Automation Support Engineer – Wavespace, Scheduling

EY

Senior Automation Support Engineer at EY proactively managing service issues and delivering efficient service resolutions. Expert in Incident management, Agile methodologies, and technical support.

Posted 7/9/2026full-timeKochi • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Incident Management, Service Requests, and Change Requests, with a strong focus on utilizing ServiceNow for effective service delivery. Proficient in Agile methodologies and automation through PowerShell scripting, ensuring proactive service management and continuous improvement.

Highest-signal resume keywords
Incident ManagementServiceNowAgile MethodologiesPowerShell Scripting24/7 Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Incident ManagementService RequestsChange RequestsPowerShell ScriptingAgile MethodologiesScrumKanbanAutomationAzure DevOpsService Improvement
Soft Skills
Analytical SkillsProblem-Solving SkillsStakeholder Engagement
Tools & Technologies
ServiceNowAzure DevOpsCopilot AIAgentic AI
Industry Keywords
IT Experience24/7 SupportService ManagementTechnical Challenges

Tech Stack

Tools & technologies
AzureServiceNow

About the role

Key responsibilities & impact
  • Proactively anticipates service issues before they occur and able to make recommendations around resolution
  • Proactively monitor and manage service specific components
  • Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
  • Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions
  • Drive suggested changes to execution

Requirements

What you’ll need
  • At least 7+ years of total IT experience
  • 4+ years of experience in relevant technologies
  • Expert knowledge in Incident management, Service requests, Change requests and ServiceNow
  • Good support knowledge and experience in providing 24/7 support
  • Experience with source control involving Agile tools such as Azure DevOps
  • Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies
  • Ability to understand and analyze business requirements by working with stakeholders
  • Good knowledge on PowerShell scripting and automation experience using scripts
  • Copilot or Agentic AI experience

Benefits

Comp & perks
  • Flexible working arrangements
  • Professional development opportunities