Senior Automation Support Engineer – Wavespace, Scheduling

Senior Automation Support Engineer at EY proactively managing service issues and delivering efficient service resolutions. Expert in Incident management, Agile methodologies, and technical support.

Posted 7/9/2026full-timeKochi • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AzureServiceNow

About the role

Key responsibilities & impact

Proactively anticipates service issues before they occur and able to make recommendations around resolution
Proactively monitor and manage service specific components
Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions
Drive suggested changes to execution

Requirements

What you’ll need

At least 7+ years of total IT experience
4+ years of experience in relevant technologies
Expert knowledge in Incident management, Service requests, Change requests and ServiceNow
Good support knowledge and experience in providing 24/7 support
Experience with source control involving Agile tools such as Azure DevOps
Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies
Ability to understand and analyze business requirements by working with stakeholders
Good knowledge on PowerShell scripting and automation experience using scripts
Copilot or Agentic AI experience

Benefits

Comp & perks

Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident ManagementService RequestsChange RequestsPowerShell ScriptingAgile MethodologiesScrumKanbanAutomationAzure DevOpsService Improvement

Soft Skills

Analytical SkillsProblem-Solving SkillsStakeholder Engagement