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Tech Stack
Tools & technologiesITSMJava
About the role
Key responsibilities & impact- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
- Provide senior level support for SAP EP development activities including customizations, enhancements, and bug fixes across multiple SAP environments.
- Perform Code Reviews, Performance Tuning and optimization of EP developments to ensure optimal execution of SAP programs and applications.
- Collaborate with functional and technical teams to gather requirements, assess business needs and provide expert advice on EP development tailored to business requirements.
- Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP EP requirements and programs.
- Develop and maintain technical documentation including system configuration, installation procedures and guidelines.
- Mentor and train junior SAP EP Team Members, sharing best practices and providing guidance on technical issues and troubleshooting techniques.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation.
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client.
- Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
- Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.
Requirements
What you’ll need- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- At least 3 to 7 years of experience in SAP Enterprise Portal
- Minimum of 2 years working experience in SAP EP development with a focus on level 3 support and global operations
- Understanding of SAP Functional modules and business processes with the ability to translate business requirements and issues into technical solutions
- Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.
- Experience working in a global setting with multi-regional teams, understanding cultural nuances and time zone differences.
- Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.
- Deep knowledge of SAP NetWeaver Portal 7.4 or higher, Java frameworks, and WebDynpro Java.
- Proficient in SAP NetWeaver Developer Studio (NWDI) and Portal Content Development.
- SAP Certification such as SAP Certified Development Associate – SAP Netweaver.
Benefits
Comp & perks- Health and wellness packages
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP Application ManagementCode ReviewsPerformance TuningSystem Outages ResolutionTechnical DocumentationSAP Functional Modules UnderstandingSAP NetWeaver Developer StudioPortal Content DevelopmentEnhancements and Bug FixesRoot Cause Analysis
Soft Skills
Strong Communication SkillsCollaborationLeadershipMentoringFlexibility
Certifications
SAP Certified Development Associate – SAP Netweaver