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EY

Senior SAP CS

EY

SAP Customer Service Consultant leading implementations and enhancing service operations for EY’s global clients. Collaborating with teams to improve customer experience through digital technologies.

Posted 7/4/2026full-timeNoida • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact
  • Lead and deliver SAP S/4HANA Service Management implementations, rollouts, and enhancements
  • Gather, analyse and translate business requirements into functional and technical solutions
  • Configure and support Service Management processes including Service Orders, Contracts, Billing, Warranty, and Repairs
  • Drive integration with SAP modules such as SD, MM, PM, PS, PP, QM, and FICO
  • Participate in Fit-Gap analysis, testing cycles (SIT/UAT), cutover, and hyper care support
  • Collaborate with clients and stakeholders to define end-to-end service processes
  • Conduct workshops, training sessions, and support user adoption
  • Ensure quality deliverables including functional specifications, PDD, BPP, and test documentation
  • Support data migration activities (master and transactional data)
  • Identify improvement opportunities and contribute to continuous innovation initiatives

Requirements

What you’ll need
  • Strong functional expertise in SAP CS / S/4HANA Service Management
  • Bachelor’s degree (or equivalent experience)
  • Preferably Engineering
  • Minimum two E2E Implementation Project along with experience in Support / Roll out / Upgrade Projects
  • 4-9 Yrs. of SAP CS / Service Management experience
  • Hands-on experience in Service Order Management, Warranty Management, In-house repair and Service Contracts
  • Experience in Service – In-House Repair & Advanced Return Management
  • Familiarity with S/4HANA Fiori apps for Service Management
  • Configuration expertise in DIP Profile. CATS integration experience
  • Good understanding of integration across SAP modules and third-party systems (e.g., Salesforce)
  • S/4HANA implementation with exposure to Fit-Gap Analysis, Data Migration (Master & Transactional Data), Testing & Cutover, Hypercare Support
  • Integration knowledge with PM, SD, PS, PP, MM, QM and FICO modules
  • Understanding of Master Data Migration for service materials, customers, equipment, and technical objects
  • Exposure to SLA & Service Contract Handling, Warranty Processing, and Billing Integration
  • Strong analytical and problem-solving skills
  • Ability to manage stakeholders and communicate effectively across all levels
  • Experience in handling multiple priorities in a fast-paced environment
  • Proactive attitude with a focus on quality and delivering client value.

Benefits

Comp & perks
  • Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SAP CSService ContractsWarranty ManagementIn-House RepairDIP Profile ConfigurationCATS IntegrationS/4HANA Fiori AppsTesting & CutoverMaster Data MigrationBilling Integration
Soft Skills
Analytical SkillsProblem-Solving SkillsEffective CommunicationProactive AttitudeAbility to Manage Priorities