EY

Associate - Technology Support Specialist

EY

full-time

Posted on:

Location Type: Office

Location: Manama • 🇧🇭 Bahrain

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Job Level

JuniorMid-Level

About the role

  • Facilitate and support the deployment of hardware and software to end users, including installation, configuration and testing of complex hardware
  • Facilitate and support provisioning and deprovisioning, including setup for new hires and receiving hardware from separating employees
  • Assist with or coordinate repair of end user hardware and reinstallation of software to resolve incidents
  • Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies
  • Identify sources and trends of technical problems to prevent future occurrences
  • Provide after-hours service for escalated issues and tasks from the Service Desk or supervisor under minimal supervision
  • Perform asset management activities (procurement, receipt, inventory, tracking, distribution) per firm policy
  • Assist with off-site technology support for firm sponsored functions/meetings
  • Assist with IT tasks related to office moves, buildouts and relocations
  • Act as remote hands for other EY Technology functions such as Telecommunications and Hosting
  • Maintain thorough understanding of EY Technology’s organization and service offerings to address end user needs
  • Report to and receive oversight from a supervisor with regular contact to assign and monitor activities

Requirements

  • Approximately 2-4 years of experience in end user technology support
  • A Bachelor's degree or equivalent work experience is desirable
  • Effective analytical skills to address end-user incidents
  • Ability to prioritize tasks and manage multiple software and hardware technologies
  • Excellent communication, interpersonal, organizational, and time management skills
  • Excellent customer service attitude
  • Ability to liaise and work effectively with all levels of end users and IT personnel
  • Ability to provide after-hours service for escalated issues under minimal supervision
  • Experience with deployment, configuration, testing, repair and reinstallation of hardware and software
  • Experience with asset management (procurement, receipt, inventory, tracking, distribution)
Benefits
  • Competitive remuneration package
  • Comprehensive Total Rewards package including support for flexible working and career development
  • FlexEY benefits selection covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions
  • Support, coaching and feedback from colleagues
  • Opportunities to develop new skills and progress your career
  • Freedom and flexibility to handle your role
  • Future-focused skills development and world-class experiences

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
hardware installationhardware configurationsoftware installationsoftware configurationasset managementincident resolutionmobile technology supportprocurementinventory trackingsoftware testing
Soft skills
analytical skillstask prioritizationtime managementcommunication skillsinterpersonal skillsorganizational skillscustomer servicecollaborationproblem-solvingsupervision
Certifications
Bachelor's degree