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EY

Technology Consulting – MSD CRM Architect, Manager

EY

MSD CRM Architect responsible for designing the next generation digital architecture for CRM engagements. Collaborating with client teams and ensuring alignment with business requirements.

Posted 5/28/2026full-timeKochi • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies
ASP.NETSQL

About the role

Key responsibilities & impact
  • Work on CRM engagements to design the next generation digital architecture
  • Be involved in analyse and design phases of a project
  • Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
  • Execute & participate in application design sessions and make solution recommendations
  • Deep understanding of Integration & Data Migration methods/tools within D365 CRM
  • Deep knowledge of configuring and customizing CRM application
  • Develop CRM Application using .NetPlugins/ASP.Net extensions
  • Ensuring that design is in line with the business requirements
  • Work cooperatively in a team environment
  • Remain flexible on changing workloads

Requirements

What you’ll need
  • Minimum 10+ years of CRM Configuration & Customization experience
  • Must have done hands-on development – writing plugins
  • Must have done worked on large transformation programs in onshore offshore delivery model
  • Must have worked on client facing engagements
  • Must have done at least one end to end implementation with integration
  • Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM)
  • Experience in agile delivery and deployment , continuous integration and build processes
  • Familiar with relational database concepts and SQL
  • Strong analytical and problem-solving skills; ability to work creatively in problem solving environment
  • Extensive experience in presales/sales which includes contributing to RFP/RFI; participating in client orals, capability demonstration etc
  • Excellent written and verbal communication skills
  • BE/B.Tech./MCA/MBA with a sound industry experience.

Benefits

Comp & perks
  • Competitive salary
  • Training and mentoring of project resources
  • Collaboration with client teams

ATS Keywords

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Hard Skills & Tools
CRM ConfigurationCRM Customization.Net PluginsASP.NetVisual StudioC#IIS-Dynamics CRMSQLData MigrationIntegration
Soft Skills
Analytical skillsProblem-solving skillsTeam collaborationFlexibilityClient engagementCommunication skills
Certifications
BEB.TechMCAMBA