FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP ARIBA solutions and designs
- Develop and maintain documentation including configuration, user guides and test scripts
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely
- Handle change requests with a clear understanding of new business requirements
- Defect resolution and defect analysis
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems
- Available to work on shift hours depending on the requirement of the client
- Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution
- Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals
Requirements
What you’ll need- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- 3-5 Years of experience required in one or more areas within SAP ARIBA preferably with Global client
- Responsible for providing support SAP ARIBA incidents, ensuring minimal disruption to operations
- Support incident solving by analyzing incidents raised by users and provides solutions
- Good experience in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc.
- Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
- Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely
- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible
- Cross-functional communication skills; experience in offshore/onsite model
- Ability to work with minimal guidance or supervision in a time critical environment
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.
Benefits
Comp & perks- exclusive health and wellness packages
- enticing rewards
- cutting-edge learning opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP ARIBAincident managementchange managementdefect resolutionapplication developmentUAT supportconfigurationend to end testingprocess optimizationresource management
Soft Skills
cross-functional communicationteam managementproblem-solvingcollaborationdecision-makingflexibilitytime managementcustomer focusanalytical skillsleadership