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EY

Senior Microsoft CRM Technical

EY

Microsoft Dynamics 365 CRM Lead responsible for designing and optimizing enterprise-grade solutions. Engaging stakeholders and leading teams for EY's client service delivery efforts.

Posted 5/28/2026full-timeNoida • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
AzureJavaScript

About the role

Key responsibilities & impact
  • Lead the design, development, configuration, and implementation of Microsoft Dynamics 365 CRM solutions aligned with business requirements and best practices.
  • Architect and deliver end-to-end solutions across D365 modules including Sales, Customer Service, Marketing, and Field Service.
  • Develop and customize CRM components such as entities, forms, views, dashboards, workflows, plugins, and integrations.
  • Build custom solutions using C#, JavaScript, HTML, CSS, Dynamics 365 SDK, and Web API.
  • Design and implement scalable integrations using Azure and Power Platform capabilities.
  • Oversee system architecture, performance tuning, testing, troubleshooting, and deployment to ensure optimal functionality and user experience.
  • Provide technical leadership and mentoring to team members, fostering collaboration and high-quality delivery.
  • Engage with business and technical stakeholders, translating complex technical concepts into clear and actionable discussions.
  • Participate in project planning, sprint ceremonies, estimations, and delivery governance using Agile methodologies.

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 5+ years of hands-on experience in Microsoft Dynamics 365 CRM development and implementation
  • Experience working in Agile delivery environments (Scrum/Kanban)
  • Microsoft Dynamics 365 or Power Platform certifications are preferred
  • Strong interpersonal skills with the ability to build trusted client and stakeholder relationships

Benefits

Comp & perks
  • Health insurance
  • 401(k)
  • Flexible work arrangements
  • Professional development opportunities
  • Rewards and recognition program

ATS Keywords

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Hard Skills & Tools
Microsoft Dynamics 365 CRMC#JavaScriptHTMLCSSDynamics 365 SDKWeb APIAzurePower PlatformAgile methodologies
Soft Skills
interpersonal skillstechnical leadershipmentoringcollaborationcommunicationstakeholder engagementproblem-solvingproject planningdelivery governanceperformance tuning
Certifications
Microsoft Dynamics 365 certificationPower Platform certification