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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Understand the relevant functional area of Service Quality Management (SQM), gained through a combination of program delivery/implementation and support.
- Manage the delivery of IT projects, budgets, forecast and strategic roadmaps.
- Manage stakeholders across the CBS and service line landscape regarding SQM initiatives, with a particular focus on development of core software in support of the business, technical integration, and vendor implementations.
- Collaborate with leaders across EY Technology and CBS in delivery of the tooling to support the internal SQM processes.
- Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessment as required.
- Participate in product road mapping in support of business changes over a rolling three-to-five-year period in support of annual budgeting and requests for BAU and investment initiatives.
- Make informed judgements and take appropriate action regarding issues which may potentially impact the quality of services delivered by the SQM delivery team, across relevant functional areas.
Requirements
What you’ll need- A degree in Computer Science or in a related discipline; or equivalent work experience.
- One or more professional certificates to supplement formal education/experience in support of Service Delivery Management.
- Minimum of 12 years of experience in consulting or IT implementation.
- Direct experience in complex management activities including supplier management and the delivery of complex IT services to customers.
- 10+ years delivery with the AGILE development methodology.
- Ability to effectively manage priorities and staffing to ensure delivery of highest priority items.
- Significant experience of developing and managing portfolio plans and planning demand in line with business priorities.
- Direct experience in managing onshore and offshore staff and budgets.
- Project management certification preferred (PMI/CAPM or PMP, PRINCE2).
Benefits
Comp & perks- Competitive salary
- Health insurance
- Flexible working hours
- Professional development opportunities
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Quality ManagementIT project managementbudget managementstrategic roadmapstechnical integrationvendor implementationsAGILE development methodologyportfolio managementstaff managementcomplex IT services delivery
Soft Skills
stakeholder managementcollaborationjudgmentprioritizationorganizational skillscommunication
Certifications
Project Management Professional (PMP)Certified Associate in Project Management (CAPM)PRINCE2