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Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Understand the relevant functional area of Service Quality Management (SQM), gained through a combination of program delivery/implementation and support.
- Manage the delivery of IT projects, budgets, forecast and strategic roadmaps.
- Manage stakeholders across the CBS and service line landscape regarding SQM initiatives.
- Collaborate with leaders across EY Technology and CBS in delivery of the tooling to support the internal SQM processes.
- Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessment as required.
- Participate in product road mapping in support of business changes over a rolling three-to-five-year period.
- Make informed judgements and take appropriate action regarding issues which may potentially impact the quality of services delivered by the SQM delivery team.
- Analyze requirements from the business to understand the business processes supported.
- Work closely with the operational support manager and team to ensure timely resolution to business critical issues.
- Direct vendor management including enforcing SLA’s and contract negotiation.
- Monitor and manage program baseline to ensure activities are occurring as planned – scope, budget, and schedule.
Requirements
What you’ll need- A degree in Computer Science or in a related discipline; or equivalent work experience.
- One or more professional certificates to supplement formal education/experience in support of Service Delivery Management.
- Minimum of 12 years of experience in consulting or IT implementation.
- Direct experience in complex management activities including supplier management and the delivery of complex IT services to customers.
- 10+ years delivery with the AGILE development methodology.
- Ability to effectively manage priorities and staffing to ensure delivery of highest priority items.
- Significant experience of developing and managing portfolio plans and planning demand in line with business priorities.
- Direct experience in managing onshore and offshore staff and budgets.
- Project management certification preferred (PMI/CAPM or PMP, PRINCE2).
- Familiarity with ITIL preferred.
- AGILE certification preferred.
Benefits
Comp & perks- Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Service Quality ManagementIT project managementbudget managementimpact assessmentvendor managementSLA enforcementAGILE development methodologyportfolio planningbusiness process analysiscontract negotiation
Soft Skills
stakeholder managementcollaborationprioritizationjudgmentproblem resolutionleadershipcommunicationstrategic planningorganizational skillsteam management
Certifications
Project Management Professional (PMP)Certified Associate in Project Management (CAPM)PRINCE2AGILE certificationService Delivery Management certification