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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist.
- Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP SD and aATP solutions and designs.
- Develop and maintain documentation including configuration, user guides and test scripts.
- Mentor and train junior SAP SD Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation.
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client.
Requirements
What you’ll need- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- 3+ Years of experience required in one or more areas within SAP Sales and Distribution preferably with Global client.
- Responsible for providing support SAP SD module incidents, ensuring minimal disruption to operations.
- Integration knowledge of SD and Vistex.
- Extensive knowledge of aATP (Advanced Available-to-Promise).
- Support incident solving by analyzing incidents raised by users and provides solutions.
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Handle change requests with a clear understanding of new business requirements.
- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
- Cross-functional communication skills; experience in offshore/onsite model.
- Defect resolution and defect analysis related to SD.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.
Benefits
Comp & perks- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP ApplicationsSAP SDaATPincident managementchange managementproblem managementroot cause analysisconfiguration documentationtest scriptsdefect resolution
Soft Skills
mentoringcollaborationcommunicationleadershipflexibilityproblem-solvingcross-functional communicationtime managementcustomer serviceteamwork
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringBachelor’s degree in related technology field