FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Consultant – Tech Consulting, Cyber Architecture, OT & Engineering
EYMajor Incident Management Analyst supporting critical IT incident management and resolution at EY. Collaborating with cross-functional teams to minimize business disruption and enhance system reliability.
Tech Stack
Tools & technologiesCloudITSMServiceNowSplunk
About the role
Key responsibilities & impact- Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
- Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
- Supports documentation and chronology of events during incident management conference calls.
- Updates knowledge management database of major incidents and subsequent responses.
- Updates the incident reporting systems with resolution information, liaises with problem management on detection of potential trends, and prepares historical incidents and root cause analysis to identify trends and drive down repeat, service impacting failures.
- Supports response to emergency changes in accordance with defined policy and process.
- Participates in special projects and performs other duties as assigned.
- Manages major IT system incidents through resolution or workaround, minimizing business disruption.
- Provides post-incident analysis and improvement recommendations to reduce recurrence.
- Ensures adherence to incident management best practices and contributes to continual process improvements.
- Monitors incident trends proactively to enhance system reliability and performance.
Requirements
What you’ll need- Minimum 5 years related work experience, including at least one year in IT service management.
- B.E./B.Tech in Computer Science, Information Technology, or a related discipline, or equivalent combination of training and experience.
- Knowledge of ITIL-based incident management processes.
- Ability to coordinate cross-functional technical teams during high-impact incidents.
- Strong communication and documentation skills for managing incident chronologies and stakeholder updates.
- Experience with ITSM platforms (e.g., ServiceNow, BMC Remedy).
- Analytical thinking for identifying trends and proposing preventive measures.
- Ability to remain composed and effective during high-pressure incidents.
- Working knowledge of network, server, and cloud services
- Knowledge of CICD practices and processes
- Experience working with Kanban or Jira platforms
- Experience using Confluence for documentation or collaboration
- Familiarity with monitoring and alerting systems such as Splunk or PagerDuty
- Knowledge of identity, access, or authentication systems such as Okta, Entra, or SailPoint
- Proficiency with AI Agents
- Understanding of resiliency or SRE (Site Reliability Engineering) solutions
- Stakeholder management capabilities
Benefits
Comp & perks- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITILincident managementanalytical thinkingCICDnetwork servicesserver servicescloud servicesAI AgentsresiliencySRE
Soft Skills
communication skillsdocumentation skillscoordinationstakeholder managementcomposure under pressureanalytical skills