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EY

Senior TechOps – QM

EY

SAP PP/QM Senior Consultant providing functional support for SAP applications in a global environment. Collaborating with cross-functional teams to deliver effective solutions and enhancements.

Posted 5/19/2026full-timeKochi • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
  • Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP PP/QM solutions and designs.
  • Develop and maintain documentation including configuration, user guides and test scripts.
  • Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
  • Handle change requests with a clear understanding of new business requirements.
  • Defect resolution and defect analysis related to PM.
  • Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation.
  • Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
  • Available to work on shift hours depending on the requirement of the client.

Requirements

What you’ll need
  • Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
  • 5+ Years of experience required in one or more areas within SAP PP/QM preferably with Global client.
  • At least 1 year of implementation experience.
  • Responsible for providing support SAP PP/QM module incidents, ensuring minimal disruption to operations.
  • Support incident solving by analyzing incidents raised by users and provides solutions.
  • Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
  • Cross-functional communication skills; experience in offshore/onsite model.
  • Ability to work with minimal guidance or supervision in a time critical environment.
  • Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.

Benefits

Comp & perks
  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP ApplicationsSAP PPSAP QMincident managementchange managementdefect resolutiondefect analysisdocumentationconfigurationtest scripts
Soft Skills
cross-functional communicationcollaborationproblem-solvingflexibilitytime managementcustomer serviceanalytical skillsadaptabilityself-motivationteamwork