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Product Consultant – Talent/HR Service Delivery, Assistant Director
EYProduct Consultant shaping Talent/HR Service Delivery at EY through AI and automation. Leading design and deployment of global solutions for improved service delivery and employee experiences.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Talent/HR digital product managementTalent/HR transformationservice deliveryprocess designdata analysisprocess miningchange managementroadmap developmentprioritisationAI/automation
Soft Skills
stakeholder managementinfluencing skillsstrategic mindsetanalytical mindsetoperating in ambiguitydetail-orientedfocus on clarityfocus on simplicityemployee experienceinnovation
Tools & Technologies
ServiceNow HRSDSAP SuccessFactors
Industry Keywords
Talent solutionsglobal environmentsbusiness casesstrategic initiativesTalent ecosystem
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead the design and deployment of Talent solutions across process, technology, and data
- Drive innovation through AI and automation to transform service delivery and user experience
- Contribute to development of the Talent Service Delivery roadmap
- Manage end-to-end delivery across global teams, including both internal and external delivery partners
- Influence senior stakeholders and ensure successful adoption across Regions and Service Lines (business)
- Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements
- Contribute to business cases and prioritisation of strategic initiatives
- Drive simplification and reduce duplication across the Talent ecosystem.
Requirements
What you’ll need- Strong experience owning a Talent/HR digital product or enterprise platform, with accountability for roadmap, prioritisation, and outcomes
- Extensive knowledge of Talent/HR transformation, service delivery, and process design
- Proven ability to deliver change in complex, global environments
- Strong stakeholder management and influencing skills, including at senior levels
- Understanding of core HR technologies (e.g. ServiceNow HRSD, SAP SuccessFactors) and emerging AI/automation trends
- Strategic mindset with the ability to translate ideas into practical, scalable solutions
- Analytical mindset, comfortable using data to drive material change in service delivery
- Comfortable operating in ambiguity and driving outcomes in fast-paced environments
- Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience.
Benefits
Comp & perks- At EY, we’ll develop you with future-focused skills and equip you with world-class experiences.
- We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.