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EY

Product Consultant – Talent/HR Service Delivery, Assistant Director

EY

Product Consultant shaping Talent/HR Service Delivery at EY through AI and automation. Leading design and deployment of global solutions for improved service delivery and employee experiences.

Posted 5/19/2026full-timeRemote • 🇬🇧 United KingdomLeadWebsite

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Lead the design and deployment of Talent solutions across process, technology, and data
  • Drive innovation through AI and automation to transform service delivery and user experience
  • Contribute to development of the Talent Service Delivery roadmap
  • Manage end-to-end delivery across global teams, including both internal and external delivery partners
  • Influence senior stakeholders and ensure successful adoption across Regions and Service Lines (business)
  • Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements
  • Contribute to business cases and prioritisation of strategic initiatives
  • Drive simplification and reduce duplication across the Talent ecosystem.

Requirements

What you’ll need
  • Strong experience owning a Talent/HR digital product or enterprise platform, with accountability for roadmap, prioritisation, and outcomes
  • Extensive knowledge of Talent/HR transformation, service delivery, and process design
  • Proven ability to deliver change in complex, global environments
  • Strong stakeholder management and influencing skills, including at senior levels
  • Understanding of core HR technologies (e.g. ServiceNow HRSD, SAP SuccessFactors) and emerging AI/automation trends
  • Strategic mindset with the ability to translate ideas into practical, scalable solutions
  • Analytical mindset, comfortable using data to drive material change in service delivery
  • Comfortable operating in ambiguity and driving outcomes in fast-paced environments
  • Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience.

Benefits

Comp & perks
  • At EY, we’ll develop you with future-focused skills and equip you with world-class experiences.
  • We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Talent/HR digital product managementTalent/HR transformationservice deliveryprocess designdata analysisprocess miningchange managementroadmap developmentprioritisationAI/automation
Soft Skills
stakeholder managementinfluencing skillsstrategic mindsetanalytical mindsetoperating in ambiguitydetail-orientedfocus on clarityfocus on simplicityemployee experienceinnovation