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Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP FICO solutions and designs.
- Develop and maintain documentation including configuration, user guides and test scripts.
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Handle change requests with a clear understanding of new business requirements.
- Defect resolution and defect analysis related to FICO.
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation.
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
- Available to work on shift hours depending on the requirement of the client.
Requirements
What you’ll need- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- 1-3 Years of experience required in one or more areas within SAP FICO preferably with Global client.
- Responsible for providing support SAP FICO module incidents, ensuring minimal disruption to operations.
- Support incident solving by analyzing incidents raised by users and provides solutions.
- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
- Cross-functional communication skills; experience in offshore/onsite model.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements.
- Well versed with FICO module (G/L, Account receivable, Accounts Payable, Banking Accounting, Asset Accounting, Cost Center Accounting, Profit Center Accounting, Product Costing, Profitability Analysis, Project System, Results Analysis, Unsettled Costs, Month End & Year end close, Overhead assessment and settlement).
- Experience in FI integration points with other SAP modules like MM, SD, HR, PP and PM.
- SAP Certification in SAP FICO.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote working options
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP FICOincident managementchange managementdefect resolutiondefect analysisconfiguration documentationuser guidestest scriptsFI integrationautomation
Soft Skills
cross-functional communicationproblem-solvingflexibilitytime managementcollaborationcustomer serviceanalytical thinkingadaptabilityself-guidancestakeholder engagement
Certifications
SAP Certification in SAP FICO