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Tech Stack
Tools & technologiesCloudITSM
About the role
Key responsibilities & impact- Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
- Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action
- As an SAP EWM Consultant, you will play a key role in designing and implementing SAP EWM solutions on S/4HANA to optimize warehouse operations and improve supply chain efficiency
- Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP EWM solutions and designs
- Develop and maintain documentation including configuration, user guides and test scripts
- Mentor and train junior SAP EWM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques
- Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
- Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems
- Available to work on shift hours depending on the requirement of the client
Requirements
What you’ll need- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
- 6+ Years of experience required in one or more areas within SAP Extended Warehouse Management preferably with Global client
- Team Leadership & Management: Lead, mentor, and manage a team of developers, fostering collaboration and high performance
- Proven experience in designing complex integrations, cloud applications, and security architectures
- Responsible for providing support SAP EWM module incidents, ensuring minimal disruption to operations
- Support incident solving by analyzing incidents raised by users and provides solutions
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely
- Handle change requests with a clear understanding of new business requirements
- Proficient in business process mapping, configuration, and end-user training; Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible
- Cross-functional communication skills; experience in offshore/onsite model
- Defect resolution and defect analysis related to EWM
- Ability to work with minimal guidance or supervision in a time critical environment
- Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
Benefits
Comp & perks- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP EWMS/4HANAincident managementchange managementproblem managementbusiness process mappingconfigurationend-user trainingroot cause analysisdefect resolution
Soft Skills
team leadershipmentoringcollaborationcommunicationflexibilityproblem-solvingtime managementcross-functional communicationguidanceadaptability