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EY

Senior Manager – TechOps, Service Management, ITSM

EY

Senior Manager managing application services and stakeholders at EY. Responsibilities include service management and relationship development across business.

Posted 5/14/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Leading large-size application managed services engagements
  • Managing stakeholders and contractual obligations
  • Devising sound Service management and transition plans
  • Developing relationships across the business to understand requirements
  • Providing strategic alignment with Build teams
  • Coaching Managers and team to drive for results

Requirements

What you’ll need
  • 15-20 years of experience
  • Certification in ITIL 4 foundation
  • Executive stakeholder engagement
  • Managed Services expertise (Due diligence, transition, steady state)
  • Strong executive communication & storytelling skills
  • Experience in IT Service Management principles
  • A bachelor's or masters degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline

Benefits

Comp & perks
  • Health insurance packages
  • Exclusive rewards
  • Learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service ManagementManaged ServicesService managementTransition planningStakeholder management
Soft Skills
Executive communicationStorytellingCoachingRelationship buildingResults-driven
Certifications
ITIL 4 foundation