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Tech Stack
Tools & technologiesITSMPMP
About the role
Key responsibilities & impact- Lead and mentor the entire Application Management team fostering culture of collaboration, innovation and continuous improvement
- Enable growth and development of accounts being handled
- Identify and pursue new business opportunities contributing to revenue growth and market expansion within GDS and across EY
- Work with pursuit and EY member firms to create solutions with compelling value propositions for clients around Application Management
- Develop business case, business KPIs and Benefits Realization plan and measure KPIs
- Have a good understanding of SAP landscape, functions and infrastructure which is valuable in understanding the service delivery landscape and effectively communicate with technical teams
- Stay ahead of new technologies, industry best practices and market trends to hone the skills and capabilities of the competency
- Drive adoption of new technologies and methodologies
- Collaborate with clients to understand their business needs and challenges
- Foster strong client relationships ensuring client satisfaction and delivery success through management and leadership of large scale engagements and projects with ability to run client status meetings, escalation management discussions and deliver executive level presentations that drive actions and decisions
- Knowledge of budgeting, cost management and financial planning to ensure that the delivery stays within the budget and aligns with the financial goals
Requirements
What you’ll need- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- At least 15 years working experience, at least 8 years of experience as Techno Function leader
- Expertise in one of the SAP modules – ABAP, FICO, SD, MM, SCM, etc
- Experience in Solutioning and Designing 2 -3 years of experience in system implementation / rollout
- Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
- Proven track record of successfully managing large scale applications in a complex, multi-platform environment
- Extensive experience in service delivery management and client management as well as project management working with various regions in a global setting
- Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
- Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
- Relevant Service Delivery Certifications (ie. ITIL, PMP, etc)
Benefits
Comp & perks- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAPABAPFICOSDMMSCMITILITSMsystem implementationapplication lifecycle management
Soft Skills
leadershipteam buildingcommunicationinterpersonal skillsclient managementanalytical skillsproblem-solvingstrategic thinkinginfluencingcollaboration
Certifications
ITILPMP