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EY

Senior Manager – Full Stack, TechOps

EY

Senior Manager leading delivery and optimization of digital engineering operations at EY. Managing client relationships, ensuring service quality, and fostering team innovation in a diverse team environment.

Posted 5/8/2026full-timeKolkata • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
CloudITSMJavaJavaScriptJenkinsKubernetes.NETNode.jsPython

About the role

Key responsibilities & impact
  • Lead end-to-end delivery of digital engineering operations engagements across multiple client engagements.
  • Manage client relationships and ensure high levels of satisfaction and service quality.
  • Manage support and maintenance of engineering applications (Java., Python, .NET, Node Js, MEAN or MERN stack applications), troubleshoot complex issues, and optimize application performance using best practices, problem management and tools.
  • Drive operational excellence through ticket reduction, automation, AI, DevOps practices, and continuous improvement initiatives.
  • Manage daily operations, administration, optimization, automating operational tasks and reduces toil.
  • Manage and improve ITSM processes such as incident management, root cause analysis, problem management, change management and release management.
  • Collaborate with cross-functional teams to align engineering services with business goals.
  • Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
  • Mentor and develop team members, fostering a culture of innovation and accountability.
  • Drive solution, and support business development efforts including proposals, presentations, and client workshops.
  • Ensure compliance with EY’s risk management and security standards.

Requirements

What you’ll need
  • Bachelor’s or Master’s degree in computer science, Engineering, or related field
  • 15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in leading delivery and solution.
  • Expertise in any one or more of the full stack engineering skills such as Java Full stack or .NET Full stack or MEAN or MERN stack.
  • Strong understanding of ITSM, ITIL methodologies, DevOps, CI/CD pipelines, and full stack architecture.
  • Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
  • Excellent communication, leadership, and stakeholder management skills.
  • Relevant certifications such as ITIL, Cloud certifications, or DevOps certifications are a plus.

Benefits

Comp & perks
  • Exclusive health and wellness packages
  • Enticing rewards
  • Cutting-edge learning opportunities

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Hard Skills & Tools
JavaPython.NETNode.jsMEAN stackMERN stackDevOpsCI/CDfull stack architectureproblem management
Soft Skills
leadershipcommunicationstakeholder managementmentoringinnovationaccountabilityclient relationship managementservice qualitycollaborationcontinuous improvement
Certifications
ITILCloud certificationsDevOps certifications