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About the role
Key responsibilities & impact- Demonstrate a thorough understanding of complex HR technology and WFM implementation concepts.
- Lead client engagement teams and work with a wide variety of clients to deliver professional services.
- Develop and successfully manage to project budget
- Deliver quality services.
- Value and model excellent client service by establishing goals and implementation plans to achieve high quality deliverables within expected timeframes.
- Monitor progress, manage risk, and confirm key stakeholders are kept informed about progress and expected outcomes
- Develop and maintain productive relationships with client management.
- Focus on deliverables and client business priorities.
- Manage expectations of service.
- Understand the client's industry and recognize key performance drivers and business trends
- Develop people.
- Provide constructive on-the-job feedback/training.
- Foster an innovative and team-oriented work environment
- Demonstrate high levels of WFM technical and professional knowledge and quickly assimilate new knowledge.
- Keep up to date with current developments and trends in advisory services capabilities and industry knowledge
- Generate new business opportunities.
- Develop long-term client relationships and networks.
- Develop relationships with other Ernst & Young team members to serve client needs.
Requirements
What you’ll need- A related bachelor's degree
- Previous consulting experience
- Experience in UKG Pro or Pro WFM (or other relevant Tier 1 T&A solution) project implementation experience; UKG Certifications are ideal (Timekeeping, Advanced Scheduling etc.)
- Experience in Payroll implementation experience with Tier 1 vendors (e.g. ADP, Alight)
- Experience working with clients on solution gap opportunity analysis/recommendations, providing solution oversight and advisory
- Experience supporting or leading business process design, enhancements
- Experience participating and/or leading client discussions – requirements gathering, user stories/test scenario creation, solution configuration, lead/support testing and drive deployment
- An understanding of the end-to-end implementation life cycle
- Demonstrated experience in project management, leading a team through complex implementations
- Ability to work through a problem with limited information.
- Demonstrates an approach to take a problem or situation to the next steps
- Demonstrated experience in designing and providing post-implementation support to clients
- Flexibility and ability to travel - on short notice if needed to meet client needs; travel is estimated at 30%
Benefits
Comp & perks- Competitive salary
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WFM implementationproject managementsolution gap analysisbusiness process designuser storiessolution configurationpost-implementation supportpayroll implementationclient engagementbudget management
Soft Skills
client servicerelationship managementteam-orientedproblem-solvingflexibilitycommunicationleadershipinnovationfeedback provisionstakeholder management
Certifications
UKG CertificationsTimekeepingAdvanced Scheduling