Collaborate with clients to understand the market and customer needs, and business objectives
Define the product vision and strategy, aligning it with business goals and customer needs
Utilise human-centred design methodologies to ideate, co-design and conceptualise innovative product solutions
Create user journey maps to identify customer pain points and opportunities
Design prototypes to validate solutions
Facilitate workshops to engage and inspire stakeholders in the value of a design-led process
Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions
Collect, prioritise, and translate comprehensive product requirements into features and user stories
Work closely with cross-functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery
Proficient in project management methodologies, including Agile and Waterfall, with the ability to adapt these approaches to project needs
Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks, and developing mitigation strategies
Clearly articulate complex ideas, present product strategies, and design concepts, using storytelling to engage stakeholders and convey solution value
Build strong relationships and advocate for user-centred design principles, ensuring that the product meets user needs and provides a positive experience.

Requirements

A minimum of 10+ years of experience in a customer practice
Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field
Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation
Experience in working with developers, designers, business analysts, and testers to deliver customer-centred technology solutions, digital transformations, and design-led innovation
Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics
Experience with using Figma and Microsoft Azure.

Benefits

Hybrid Working
Pension/Discounted Health Insurance
Web Doctor
Purchase of Additional Annual Leave
Free Gym Membership
Travel Pass
Maternity & Paternity Leave
Bike to Work Scheme
Referral Bonuses & Recognition Awards
Tech MBA paid by EY

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

human-centred designuser journey mappingprototypinguser testingproduct requirementsAgile methodologyWaterfall methodologyproduct roadmapsdigital transformationdesign-led innovation

Soft Skills

communicationinterpersonal skillsstakeholder engagementstorytellingrelationship buildinginfluencecollaborationadaptabilityproblem-solvingfacilitation

Certifications

degree in Businessqualification in STEMComputer ScienceUX DesignProduct DesignHuman Factors Engineering