M365 Copilot Customer Success Lead
EY
full-time
Posted on:
Location Type: Office
Location: CABA • 🇦🇷 Argentina
Visit company websiteJob Level
Senior
About the role
- Partner with Service Lines to identify success stories that can be shared across champions networks and beyond
- Facilitate cross-Service Line forums for sharing adoption strategies and lessons learned
- Manage and maintain the process for promoting the ‘best prompts’ in use across the firm
- Support the M365 Copilot change champions networks in place across the firm
- Partner with the SA training team on what M365 Copilot features to include in existing and future training content and programs
- Monitor ‘voice of customer’ insights to identify gaps in our change & communications approach, and partner with Product Managers, SA & BMC on strategies to address them
- Analyse user sentiment telemetry and reporting to highlight possible technical issues not reaching us via the IT Help Desk
- Coordinate with EY product teams to escalate usability issues impacting adoption
- Partner with Global & Local Talent / Learning teams on how to embed new M365 Copilot learning approaches (e.g. peer learning) across the organisation
- Partner with Service Line AI Leads to identify actionable insights that will enhance change management practices, accelerate M365 Copilot adoption, and maximise value realisation across the organisation.
Requirements
- Strong communication and presentation skills to engage diverse audiences
- Experience in driving adoption and change management for enterprise solutions
- Ability to design and deliver training and enablement programs
- Data-driven mindset to measure success and identify improvement opportunities
- Collaboration and relationship-building with stakeholders across business units
- Creative problem-solving and adaptability in a fast-paced environment
- A passion and deep interest in the field of Generative AI
- Video content creation experience (e.g. user produced video ‘shorts’ demonstrating how someone benefitted from using M365 Copilot)
- Experience using GenAI tools such as Microsoft 365 Copilot in a work context
- Experience partnering with Microsoft or other large technology organizations
Benefits
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change managementtraining program designdata analysisuser sentiment analysisvideo content creationGenerative AIM365 Copilot adoption strategies
Soft skills
communication skillspresentation skillscollaborationrelationship-buildingcreative problem-solvingadaptability