Advanced Analyst
EY
full-time
Posted on:
Location Type: Office
Location: Bengaluru • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle a portfolio of GCR clients and a team of analysts
- Act as the first point of escalation relating to quality and service delivery
- Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
- Understand client requirements and ensure engagement processes meet requirements
- Identify pain areas in the processes and create enablers to overcome process issues
- Apply project management concepts to manage engagement delivery
- Monitor and flag engagement and people issues to local and engagement leadership
- Identify service delivery and process gaps which can be fixed to improve service delivery
- Consult with offshore teams on best practices for engagement set up and management
- Responsible for the customer satisfaction scores of the portfolio
- Manage service delivery expectations for your engagement portfolio
- Develop engagement management knowledge of individuals working on your portfolio
- Conduct trainings on client and engagement management concepts to wider teams
- Network with off-shore teams to create and maintain good relationship
- Review engagement deliverables and coach staff members on best practices
- Identify training gaps for self and team and work with leadership to bridge gaps.
Requirements
- Handle a portfolio of GCR clients and a team of analysts
- Act as the first point of escalation relating to quality and service delivery
- Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
- Understand client requirements and ensure engagement processes meet requirements
- Identify pain areas in the processes and create enablers to overcome process issues
- Apply project management concepts to manage engagement delivery
- Monitor and flag engagement and people issues to local and engagement leadership
- Identify service delivery and process gaps which can be fixed to improve service delivery
- Consult with offshore teams on best practices for engagement set up and management
- Responsible for the customer satisfaction scores of the portfolio
- Manage service delivery expectations for your engagement portfolio
- Develop engagement management knowledge of individuals working on your portfolio
- Conduct trainings on client and engagement management concepts to wider teams
- Network with off-shore teams to create and maintain good relationship
- Review engagement deliverables and coach staff members on best practices
- Identify training gaps for self and team and work with leadership to bridge gaps.
Benefits
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementengagement managementprocess improvementquality assurancecustomer satisfaction management
Soft skills
leadershipcommunicationtrainingcoachingrelationship management