EY

Senior Manager – Markets, Solution Activation

EY

full-time

Posted on:

Location Type: Office

Location: New Delhi • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Senior

Tech Stack

Tableau

About the role

  • Lead the design, implementation, and continuous improvement of the Client Experience (CX) program, including Voice of the Client (VoC) initiatives
  • Utilize digital tools such as CX LENS to capture, analyze, and report on client feedback across the engagement lifecycle
  • Translate client insights into actionable strategies that enhance service delivery, client satisfaction, and loyalty
  • Collaborate with account and engagement teams to initiate client feedback activities, including setting up interviews and surveys
  • Develop and maintain dashboards, scorecards, and reports that track CX metrics (e.g., CX Score - Program Strength, Client Feedback Score)
  • Ensure alignment of CX initiatives with global strategy and business objectives

Requirements

  • Bachelor’s or Master’s degree in Business Administration, Marketing, Communications, or a related field
  • Strong understanding of client-centric strategies and customer experience frameworks
  • Proficiency in data analysis and visualization tools (e.g., Power BI, Excel, Tableau)
  • Excellent communication and stakeholder management skills
  • Ability to work cross-functionally and influence without authority
  • 5–8 years of experience in client experience, customer success, or program management roles
  • Proven track record of managing feedback programs and driving measurable improvements in client satisfaction
  • Experience working in professional services, consulting, or B2B environments is preferred
  • Familiarity with digital CX platforms and CRM systems
  • Strong organizational skills with the ability to manage multiple priorities
Benefits
  • Competitive salary
  • Professional development opportunities
  • Flexible working hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisdata visualizationclient experiencecustomer experience frameworksprogram managementfeedback programsCX metricsclient satisfactiondigital tools
Soft skills
communicationstakeholder managementcross-functional collaborationinfluence without authorityorganizational skillsability to manage multiple priorities