Manager

• Lead cross-functional TOM design (process, capabilities, org, roles, governance, tech/data enablement); define transition states and implementation roadmaps
• Own the end-to-end business case: options analysis, costs/benefits, affordability, sensitivities, scenario modelling, and funding model; guide clients through investment gates to secure approval
• Stand up the TMO/PMO, governance and cadence; define roles, skills, and delivery model; establish measurement, reporting and decision rights aligned to outcomes/OKRs
• Define benefits logic and KPIs; embed benefits tracking into programme governance and executive reporting
• Facilitate senior alignment, build trusted relationships and advise on portfolio prioritisation and trade-offs
• Establish RAID and design quality gates; integrate design assurance into delivery reviews to reduce rework and increase delivery confidence
• Lead multi-disciplinary teams; coach designers, analysts and programme managers; contribute to practice development and propositions
• Identify opportunities, shape proposals and build the pipeline across priority industries

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