TechOps, Cloud Infra and Platform Monitoring

full-time

Posted on: 10/13/2025

Location Type: Office

Location: Colombo • 🇱🇰 Sri Lanka

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JuniorMid-Level

AWSAzureCloudGrafanaITSMJenkinsKubernetesLinux

About the role

Monitor cloud infrastructure and platform health using predefined observability tools.
Acknowledge and validate alerts from monitoring tools and determine the next course of action.
Follow standard operating procedures (SOPs) and runbooks for initial triage before escalating.
Reassign unresolved incidents and requests in ITSM tool to the correct product teams.
Ensure accurate ticket documentation with timestamps, initial analysis, and handoff details.
Communicate clearly with L2/L3 teams and stakeholders to facilitate smooth issue escalation.
Perform shift handovers with detailed updates to ensure continuity in monitoring.

0-2 years of experience in cloud infrastructure or application monitoring.
Basic understanding of cloud platform - AWS and operating systems (Windows/Linux).
Knowledge of monitoring tools like Azure Monitor, AWS CloudWatch, or third-party tools such as New Relic, Datadog, or Grafana.
Experience working with ITSM tools.
Basic knowledge of DevOps tools such as Jenkins, Kubernetes, and Git.

Benefits

Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Tip: use these terms in your resume and cover letter to boost ATS matches.

cloud infrastructure monitoringapplication monitoringAWSWindowsLinuxAzure MonitorAWS CloudWatchNew RelicDatadogGrafana

communicationincident managementproblem-solvingteam collaborationdocumentationescalationshift handover