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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in SAP FICO, including G/L, Accounts Receivable, and Cost Center Accounting, while effectively managing cross-functional teams and driving solutions in a global environment. Proven ability to mentor junior team members and enhance application management processes through strong leadership and communication skills.
Highest-signal resume keywords
SAP FICO ExpertiseITIL and ITSM ProcessesClient Management ExperienceLeadership and Team BuildingApplication Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP FICODefect ResolutionChange ManagementRoot Cause AnalysisConfiguration DocumentationTest Script DevelopmentProcess Efficiency ImprovementsApplication Lifecycle ManagementMulti-Platform Environment SolutionsFinancial Integration with SAP
Soft Skills
Excellent CommunicationInterpersonal SkillsAnalytical SkillsProblem-Solving SkillsCollaboration
Certifications & Qualifications
SAP Certification in SAP FICO
Industry Keywords
Global Client ManagementCross-Functional TeamsOn-Call SupportEmerging TechnologiesContinuous Improvement
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide day-to-day Application Management support for SAP applications through service requests, incident management, enhancement requests, change management, and problem management as a Level 2 or 3 Application Management Specialist.
- Lead and mentor cross-functional teams, fostering collaboration, innovation, and continuous improvement.
- Coordinate resolution of complex technical issues and system outages, including root cause analysis and corrective action.
- Collaborate with internal and external stakeholders to gather requirements, assess business needs, and advise on SAP FICO solutions and designs.
- Develop and maintain configuration documentation, user guides, and test scripts.
- Mentor and train junior SAP functional and technical team members.
- Monitor industry trends, emerging technologies, and SAP best practices to drive automation and innovation.
- Participate in on-call rotation and provide off-hours support to maintain critical SAP system availability and reliability.
- Work shift hours as required by clients across Australia, Asia, Europe, and the Americas.
- Support incidents, follow up on issues and requests, handle change requests, and deliver process-efficiency improvements for global clients.
Requirements
What you’ll need- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- 10-14 Years of experience required in one or more areas within SAP FICO, preferably with Global client.
- Deep understanding of ITIL and ITSM processes and methodology and application lifecycle management principles.
- Ability to manage cross functional and technical teams, give directions, and drive functional and technical discussions with stakeholders.
- Proven track record of successfully driving solutions in a complex, multi-platform environment.
- Extensive client management experience working with various regions in a global setting.
- Experience setting up, growing, transforming, and delivering application management teams.
- Strong leadership and team building skills.
- Excellent communication and interpersonal skills.
- Strong client management, analytical, and problem-solving skills.
- Experience supporting SAP FICO module incidents and resolving user-raised incidents.
- Experience handling change requests and understanding new business requirements.
- Cross-functional communication skills; experience in offshore/onsite model.
- Defect resolution and defect analysis related to FICO.
- Ability to work with minimal guidance or supervision in a time-critical environment.
- Flexibility to work shifts and be on call for critical business requirements.
- SAP FICO SME experience, including G/L, Accounts Receivable, Accounts Payable, Banking Accounting, Asset Accounting, Cost Center Accounting, Profit Center Accounting, Product Costing, Profitability Analysis, Project System, Results Analysis, Unsettled Costs, month-end and year-end close, overhead assessment and settlement.
- Strong knowledge of FI integration with SAP MM, SD, HR, PP, and PM.
- SAP Certification in SAP FICO is listed as an additional qualification.
Benefits
Comp & perks- Flexible environment
- Health and wellness packages
- Rewards
- Learning opportunities
- Professional development opportunities
- Opportunities to build new skills and take on leadership roles
- Mentorship and career growth opportunities
- Diverse and inclusive culture
- Opportunities to work with globally connected teams
- Opportunities to work with EY Data practices globally