EY

ServiceNow Business Analyst

EY

full-time

Posted on:

Location Type: Hybrid

Location: Katowice • 🇵🇱 Poland

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Job Level

Junior

Tech Stack

ITSMServiceNow

About the role

  • Lead and facilitate requirement gathering workshops with clients, ensuring business objectives, challenges, and pain points are well understood.
  • Analyze and document business processes, identify opportunities for improvement, and translate them into clear, actionable requirements for the development team.
  • Act as a trusted advisor and main point of contact for stakeholders throughout the project lifecycle.
  • Collaborate with architects and developers to ensure that proposed ServiceNow solutions align with client expectations and business goals.
  • Support user acceptance testing (UAT), solution validation, and change management activities.
  • Prepare business documentation such as user stories, process flows, use cases, and acceptance criteria.
  • Support delivery planning, backlog grooming, and sprint ceremonies as part of agile teams.
  • Ensure smooth communication between client-side and delivery-side stakeholders, helping to bridge any gaps in understanding.

Requirements

  • Minimum 1 year of experience as a Business Analyst or similar role in IT/digital projects, with mandatory experience on ServiceNow projects.
  • Proven ability to lead business discussions, facilitate meetings, and engage with senior stakeholders.
  • Strong consulting and advisory skills, able to challenge assumptions and propose value-adding improvements.
  • Bachelor's degree in Business, IT, Computer Science, or related fields is preferred.
  • Experience supporting ServiceNow implementations (ITSM, CMDB, CSM, or ITOM).
  • Exposure to global delivery models and multilingual client environments.
Benefits
  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business analysisrequirement gatheringprocess documentationuser acceptance testingsolution validationagile methodologiesServiceNowITSMCMDBCSM
Soft skills
leadershipconsultingadvisory skillsstakeholder engagementcommunicationcollaborationproblem-solvingfacilitationcritical thinkingchange management